My Haven Experience 4+

I booked a long awaited holiday for June. I took out the insurance which I don’t normally do. Unfortunately, my husband was diagnosed with a life threatening heart condition and his surgery was scheduled for 24 May 23. I called Haven and cancelled our booking and received a full refund. I cannot rate Haven enough. The understanding person that I spoke to was amazing. So professional. 10/10 is my rating. You should be proud of yourselves. You put my mind at rest and that is why I have booked again for 29 September now my husband is well enough to be able to travel after major surgery and bring in life support for 4 weeks. We have had an horrendous journey since May. So hats off to you all. Well done. Regards Deb Jelley.

On arrival sick in garden , no gas boiler broke , went to cook food , spaghetti Bol still in pans with mould on , ask for new ones they said just clean them what’s the problem! Sick in garden birds cleaned that up gas and boiler, gas waited 3 hours for I fixed the boiler , pans we finally got one at 7 pm at night off the security, missed most off the shows , swimming you have to book , ok so we tried, family off 8 over 4 nights got 1 hour session split up in twos over the last day , when the place is empty, getting a bike was also the same 10 bikes parked up but not allowed one as short staff , when there is more staff them gusts, payed for bed linen only got enough for 6 , fold out bed had nothing, when asked there is a linen shortage across the country, but why say you can have 8 in a caravan when u can only do 6 , my self slept in the bed with no linen woke up attack buy bed mits/ scapes , now got to go doctors for fungal cream , mash and barrel , bar girl viv !! Mimicking me when ordering food when challenged got back chat , went to reception to challenge them on her attitude they said not there problem , my family travel away from the site for a family meal I refused to spend another penny, hole place is a joke staff horrible place is disgusting the worse haven site I been too and me and my family go to one every year the whole place wants shutting down then non off you lot will have jobs !!!!!!! Clearly you don’t like ur job

First time at this site, caravan was great had one small problem with the Cooker but the staff were great and sorted it out quickly and was happy to help us , the two different apps worked well once we were able to get a better signal site web access would help as it’s a large site , was able too use the help info on the app only problem with the app was not being able to check out earlier than the usual day as left a day earlier? The only thing that was annoying was after waiting for a delivery of fish n chips mmmm the order was wrong and I had to drive back to the shop only to be told my order was correct? Until I showed them my order and they corrected it and gave it back to me only to find that they didn’t replace the order with fresh food so it was cold not impressed, the problem was that three young people were running the place with out the manager 🤔apart from that happy days 👋🏻