Atera 4+
Atera RMM & PSA software
Atera Networks LTD.
-
- Free
Screenshots
Description
Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more.
Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
What’s New
Version 1.0.1087
Bug fixes:
1. Scrolling issues in ticket comments
2. Search in Hebrew did not return results
3. Authentication issues
4. Run scripts button does not work
5. Ticket conversations are incomplete
6. Failure calling certain number formats
and more.
Ratings and Reviews
Bugs
1. Log Out option overlaps Privacy Policy link - I don’t know what I’m tapping on.
2. Customer logo fills like 50% of the screen (why do I even need to see it?), location and call buttons another 20%, customer name is another 20% and that leaves like 10% for devices - which is just one line. I’ve got 200+ devices and can only see one. Scroll works but with 200+ devices the design isn’t user friendly.
I hope this will get fixed in the next release but at present I cannot recommend this to anyone.
Unreliable
Doesn’t always show notifications when it’s supposed to. The interface for dealing with tickets is poor and most of the information available when using Atera from a PC isn’t available, even though it easily could be. It’s sufficiently bad that it has made me consider if I should continue using Atera as our RMM solution.
Not useable for admins
If you have an iPad just use a web browser. It’s a lot more useful then the app. As in the web browser you have the same thing as the desktop. Connecting to a device opens up Splashtop for RMM.
If your going to make an app make it useful, if not just dont make an app. And for the price for this tool I would expect better!
App Privacy
The developer, Atera Networks LTD., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Atera Networks LTD.
- Size
- 71.8 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Atera Networks LTD.
- Price
- Free