>artecard 4+

a saving on the transport and entry fees-
but if you have small children you’ll still need to queue for a ticket for them anyway. this is handy as you will then be able to shuffle through the gate in a line, as the gate readers don’t recognise the artecard……

This is probably the worst app I have ever had to use.

Before I start in the app itself I will say the concept is great, discounted tickets and skip the queues, what’s not to love? HOWEVER… for some bizarre reason the bureaucrats want you to convert the digital ticket to a paper ticket at the gate. So you still need to queue, completely negating the reason for a digital ticket. I have to say I was at a loss as to the thinking behind the system.

Now the app itself has clearly been written by someone who has never actually had to use it. It logs you out every 10 mins and guess what… it doesn’t remember your login details! What fabulous fun you can have at the entrance of amazing Roman monuments scrabbling to log into an app, and often with limited service. But to improve things even more the app does not remember you have tickets, so need data each time you open it to see what tickets you have. The designers have sensibly decided to make this particular process take about 15 mins and to least 4 attempts. It is a game of persistence and keeping calm in a huge queue, in the heat, with grumpy teenagers refusing sun cream, as you get close to the counter, and you have the circle of doom rotating away.

It only took us a couple of sites to work out you are best to screenshots the QR codes. But you still need to queue. And trust me on the sun cream.

The 3 day pass with transport offers a great discount and transport around Naples. However the app itself is terrible.

It requires you to continually log in again (the login never seemed to last more than 10 minutes), which is a massive pain, especially as this is required for underground travel where mobile signal is weak. App is also slow to load over even a strong Wi-Fi connection, feels like it had been very poorly optimised for mobile.

It also stopped working completely for about half a day for us (apparently due to SSL certificate expiry of the website).

Note also, 3 day pass is 3 calendar days not 72 hours which wasn’t very clear especially as it talks about activating before first use.

Should you get this? In spite of terrible app the discount is a good deal. Just expect a lot of frustration.