Île-de-France Mobilités 4+

A great app for finding your way around Paris

We used the app for a day trip to Paris from the outskirts.
Once you’ve registered, we purchased the Paris 2024 pass for one days travel which was excellent; the pass could be easily found in my Apple wallet.
The app was great for finding our way around the transport system and was very accurate. Highly recommended.

Terrible App and Service

I was in Paris with my family these last few days. I needed to buy tickets for both my kids and myself. IMPOSSIBLE! Apparently, once you have a pass activated you cannot add a second on the same phone. Surely, I must be mistaken, they have phone-less kids too. I ask for advice at one of the information desks in a station. The lady says: “don’t use the app, it’s terrible”. I try my luck in a different station: a guy tells me the same thing: I need to use both the app and the machines if I travel with kids! Or buy a phone for the kids. Or only buy paper tickets. I leave puzzled. Eventually I accept this oddity and I try to buy a pass on the app. NO LUCK. Errors like “an error has occurred”, “this service is temporarily unavailable”, “please try again later” pop up no matter what I try (different cards, different times of day, different networks, etc.). I switch to my partner’s phone. 20 minutes later after I go through the whole registration process I face exactly the same problem. Hours of frustration. My watch was signalling that my heart rate is reaching dangerous levels, so I gave up. Queuing to get paper tickets just confirmed my struggle. The number of frustrated tourists was staggering. Some with issues like mine, others who managed to buy the pass on the app, but the barriers would not open. Buying tickets on one’s phone should not be a maddening experience!

Developer Response ,

Hello, I am sorry for these difficulties. I invite you to write from your phone at https://applidium.page.link/sav-contact-help in order to provide you with an appropriate answer. Good day, Mina from the Île-de-France Mobilités team.

Awful app

Once you’ve gone through the hassle of downloading this useless app, you need to be extremely careful in making your selection….as if you choose to buy 1 ticket you will be locked out of the option to buy a second ticket. Incredibly, the system has been designed so that it only allows the user one chance to be able to make one selection (it literally prevents you selecting any other ticket apart from a bus ticket to Orly!) Get it wrong first time and you will be frozen out and unable to buy another ticket (unless you need a bus ticket to Orly!). Incompetent design. I guess I will be stuck at the Stade De France forever! Or I’ll have to walk back after the event. Perhaps it has been designed to only let you buy one ticket oer day, so I’ll wait until tomorrow to see if I can buy a second ticket. Breathtaking incompetence by the programmers. Be wary when making your selection as there’s no going back, amending, modifying or adding.

Developer Response ,

Hello, I am sorry for these difficulties. I invite you to write us at https://applidium.page.link/sav-contact-help from your phone for analysis. Your request will be studied in order to provide you with an appropriate answer. Good day, Mina from the Île-de-France Mobilités team.