Employee Engagement Manager 4+
NICE Ltd
Designed for iPad
-
- Free
Screenshots
Description
NICE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NICE EEM app to experience the following benefits:
Self-Service Scheduling, 24/7
Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.
Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!
Better Work-Life Balance
NICE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)
Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html
NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.
What’s New
Version 3.5.0
This new release includes bug fixes and updated distribution certificate.
Ratings and Reviews
A widget would be nice
I think this app would be a lot more helpful if it added the ability to be a widget or to be able to add it to our iPhone calendars. Instead of having to open the app and wait to load my schedule I’d much prefer if I could just check the widget to see my shift for that day, or the next day I work.
Crashes all the time
I use iPhone 15 Pro at the time of this review updated to the latest version of iOS. App just doesn't work sometimes. After using my faceID, the screen just stays blue and it doesn't do anything. And I have to restart the app almost every single time.
Pretty nice app
It’s a pretty nice app; you have face-ID to login and can actively manage your schedule on the go.
It does have some issues with crashing and occasionally it logs me out even though I have the options selected to stay logged in and face-ID; when that occurs you do have to re-enter all your info.
But overall, it is a good app that is consistently updated.
App Privacy
The developer, NICE Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
- Identifiers
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- NICE Ltd
- Size
- 62.6 MB
- Category
- Productivity
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © NICE Employee Engagement Manager
- Price
- Free