Zeel Provider 4+

Almost Perfect

As a provider, the app is a convenient way to get work notifications, communicate with Zeel whenever there’s an issue, and both add and block availability. The only thing I would wish to see improved is if an appointment has already been scheduled in the app, then request notifications that overlap with that time not be sent automatically, as that is less confusing when trying to respond to requests, only to see an appt has already been booked for that time.

Besides that, the app is excellent.

Happy to work with Zeel

I’ve been working with Zeel since August 2021 and have been very happy with my experience. The hiring process was done within a timely manner and I was able to start working fairly quickly. Every Zeel Representative I’ve interacted with has been communicative and very helpful. There has been a few situations where I felt uncomfortable or unsure about a session, but the Zeel Safety Team always supported and reassured me about my decisions to protect myself and feel safe. There is only so much Zeel can do to protect you, so it’s awesome that they don’t force or coerce you to complete a session if you are uncomfortable or have a bad feeling. If you’re unsure, follow your gut.

The only thing I dislike about Zeel is the app bugginess. Sometimes requests will stay on my page past the posted date, multiple requests listed from a client for the same date/time, stating that I have no connection when I do, etc. It’s small petty issues that the team usually fixes for me when I bring it to their attention.

Zeel is growing and is updating its software as it goes. I have already seen improvements in the short time I’ve been working with them. I’m happy to be part of the provider team and wished I started working with them sooner!

Frustrating app- take caution

I have been with Zeel for a few months and have had nothing but issues with this app. I signed up for all modalities and was getting requests until randomly one day it stopped. When I checked my settings everything looked fine so I contacted support, they said on their end it has me on one modality. They couldn’t explain why it suddenly changed. They fixed this for me and I was back to getting massage requests again. And now today for some reason I’m not getting ANY requests, my friend who is in the same area has been getting multiple requests. Keep in mind I have amazing reviews from my clients. They can’t seem to explain why I’ve stopped getting requests. It’s infuriating because I rely on this for income. I’m missing out on requests because of some issue they can’t even explain.

Developer Response ,

Hello! We're disappointed to hear you are having problems with receiving requests and would like the opportunity to look into your concerns and ensure that there are no issues with your provider account. Please reach out to us at help@zeel.com so that we may assist further. Thank you.