Zaza 4+

I love your food, service is efficient, your prices are reasonable, but I have a lot of trouble using this app. I would like to be able to drive up and get my food without paying for it, but the app doesn’t work. I have erased it and started over several times, but to no avail.

Coming physically to Zaza’s to eat has been great! Food is good and the folks know our family! The APP, however, needs some improvements.

Redeeming the first (and only, so far) Reward was a pain. I tried the 2nd to last day before mine expired and came across issues when trying to redeem it; it just never made it through when trying to place a Pick Up order. If you accidentally press the Scan in Store option, the app does NOT let you go back and try to switch it to do a Pickup Order through the app; that was frustrating to discover.

I can say the utilization of just doing a pickup order was simple and does work. However the navigation to find some items took a bit of time as well. If you want Abuelita’s Creamy Oatmeal, it’s NOT in Breakfast section but instead Limited Time Breakfast. It’s just odd.

When it’s time to pay, if it’s your first time using the app, I had to hit the Pay Order twice which was frustrating since I had to enter Credit Card information and then enter another set of data to finally be able to let the order go through. I nearly thought it would’ve charged me twice (I know better though since I work in tech) which may confuse other folks who attempt to use this app.

If these could all be addressed and corrected, I’d give the app 5 stars.

This Zaza in Oviedo is the best one I have been to yet. The food was delicious, onions were made perfectly…..like my grandma’s.
I have to say that I am very picky, and the cleanliness at this Zaza was out of this world! I am so impressed with everything…from the food, cleanliness and the attention from the staff. Griselda is extremely professional and attentive to the customers! Thank you to all! We truly enjoyed our Christmas Eve dinner!