XHouse IOT 4+

Would be nice if when clicking the gate icon to either open or close it showed the progress rather than just seeing a static image.

Thank you for your suggestion. The device can be equipped with an external door magnetic sensor. If you connect it, you can accurately view the real status. thank you!

This app can be made to work but it’s not easy and there are many simple things that could be better:

1/ I was unable to setup my device unless I permitted all the permissions it asked for on startup, and it asks for a lot: location, notifications, detect devices on the network and Bluetooth. Say no to any of these and you will not be able to get to step 4.

2/ If you leave the app for a short period, say to get the access code, join the devices WiFi or respond to a text message, when you come back the app will be back at the beginning at whatever you were trying to do is lost.

3/ The instructions are mildly incorrect and in places inaccurate. For instance it says to hold the button for 5 or 10 seconds, depending on the mode when in fact it’s 7.5 and 15 seconds. This problem is made worse by confusing language: if you do the short press the light flashes rapidly and continuously; the long press it flashes twice and then pauses before repeating. This second mode is what you want and is described as “..after the indicator light fast and slow flashing”. In the first shorter press the access point does not appear; and in the second case, if you did not say yes to all four permissions, then you can join the access point but the app just sits there and does nothing. That’s of course presuming you came back in time and you’re not back in the home page or login screen.

4/ The signup process is painful. If you select a login field the only way to see the rest of the page (and the link to register a new account) is to press somewhere else on the page. When you do signup, it makes you validate your email address before you can register a password. And of course that email takes a short while to arrive and when you come back your progress is lost. It’s then confusing if you need to request a second code or if you can use the first (you can use the first). Finally none of the fields work with a password manager like 1Password. So if you switch out to generate a decent password you’ll likely find yourself back at square one once more.

This whole app is so poor I boxed up my unit and returned it. I’ll find another way to open my gate.

We're sorry to hear about your experience. We're always looking for ways to improve our products and services — we'll take this as feedback. At the same time, our new device has already used Bluetooth network configuration, optimizing many steps.Thank you very much!

Very malfunction. I tried to register, he sent me the access code and it didn't work. I've been trying to get another code for 1 hour and it doesn't send it.

Dear user, we are very sorry for the inconvenience caused to you. The email verification code will be sent to your registered email. Please log in to your email and check if your inbox or trash can has received the verification email. It is valid within 30 minutes.
You can also send questions to Xhouse@x-house.net Notify us. We will verify and resolve your difficulties as soon as possible, and look forward to your reply.