Wise Up Online 4+

sometimes I need to delete the app and then download it again

Olá, Elida! Gostaríamos de verificar o erro que está acontecendo em seu aplicativo. Por gentileza, entre em contato conosco através do nosso chat na plataforma. Ficaremos te esperando!😉

Please take this advice if you are thinking of using this service. When trying to cancel, they tell you it’s not possible and you have to pay for the full two years. The customer service is atrocious and they speak in a way that you are bothering them and they have no obligation to help. On the site itself, it says ‘to cancel, click on the chat button’ but that button in my experience does not exist. If you won’t allow someone to cancel then why do you list this option on the site to begin with. The ability to not cancel a service is unheard of and I will be working with my bank institution to block all future payments

Olá, Phopp82! Nosso método de ensino trabalha com a assinatura anual parcelada em 12x. As informações sobre a política de cancelamento e adesão constam em nossos termos de uso, e isso é informado no ato da compra/cadastro. Caso possamos te ajudar com mais alguma coisa, basta nos procurar através do nosso chat pelo link: https://wa.me/554188047499

UPDATE: A clear business model?
Your app is in porteguese with no English translation. Your terms to cancel are hidden and require you to work with an automated system that takes 48 hours. Your agents who refer people tell you, you can cancel at anytime.

You have refused to provide a refund.
A company can always cancel a service for the benefit of customer satisfaction but you choose not to.

Incredibly rude customer support.
Do not sign up. Near Impossible to cancel your subscription. Tried to cancel immediately after signing up because the offerings weren't useful.
You have to cancel using an automated system that opens a ticket for someone to call you in 48 hours. They call from an unknown blocked number and are incredibly rude and hang up on you. You have to request a cancelation again using the automated system. Had to contact my credit card company to stop payments.

UPDATE: Hi Green! Please contact us through the platform so we can talk to you in more detail about the situation. We hope to hear from you.
Hey, Green! We are terribly sorry that you had a bad experience with our services. We have a very clear business model that is presented during the purchase of access to the platform and in that regard, we believe that the delay in your case has been an isolated situation given that every request made still on the deadline is carried through without exception. Regardless, we hope to keep growing and evolving as a platform and hopefully, one day have the opportunity to have you as a student once more.