Wildfire Digital‪+‬ 4+

I’ve been a member since 2000 but this app has me wanting to pull all my money out and switch to a new bank.
Transferring money is impossible even if it’s a transfer from your rewards to your savings…. It never works.
The old app was great! I never had a problem with it. This new app has little to no options where as before I could do everything I needed to without a phone call or in person visit. (Which is huge for someone who doesn’t live it the state anymore).
Overall it’s a terrible app. If I could leave less than 1 star I would.

Hello, we are sorry for the frustrations you are having using our new app. To redeem your rewards, simply transfer money from your rewards account to the share or loan of your choice. Don't hesitate to call us at 989-249-8200 if you need any further assistance.

I literally closed my account and left this bank due to its switch to this terrible app.
Less features than before.
The amounts in my accounts were not ever accurate (how are you to bank of you don’t know what’s in your account).
A less user friendly log-in and user experience.
Clearly, no one consulted any members to see what they needed in a new app.
I gave them 4 months to address anything on there, most specifically the incorrect banking amounts. They did not.
When I asked to close my accounts, they informed me there was still a 5$ balance to be paid on my credit card…. Which had been paid off and showed a zero balance in all statements (online & paper) for 4 months. They told me it was an interest charge. On what? There wasn’t a balance to charge interest on???

It was so bad, I left this bank after 20 years. I advise you do the same.

We are very sorry we did not meet your expectations. Thank you being a member with us with for 20 years and we wish you the best of luck in your future endeavors.

This new app is terrible. The old app was so much better! You used to be able to transfer money from one account to another and have it happen immediately. Now it takes AT LEAST one day if not more for the transfer to take place! Don’t even get me started on the so called security measures that make it almost impossible for both members of the same account to be able to log into the account electronically!

We apologize for the issues you are experiencing. I hope that as time goes by and we make the needed corrections and improvements, that our new system will be easy and very functional for you.