Westdale Living 4+

The app is convenient to use and fairly simple the downside for me is when paying your rent It was stated through the apartment email prices for various payment types either the price list wasn't accurate or they are taxing the price stated and not informing you of the plus tax that will be added to there price list. I feel the customer should be completely informed when using an app when making a purchase or payment. 😊

There should be a way to see what what you are paying:rent is this much, water is this much, trash is this much, making the total this much. (An itemized list of the charges). There should also be a way to save or print a receipt of what you have paid. EVERY time I go to pay my rent I have additional charges I have no idea why or what it is for. I work late & by the time I am done with work, the office is closed making it difficult to know what I should be paying. Also because I get paid bi-weekly, I try to pay my rent early however the system only puts what I owe on the date it is due. There should be a way for the system to generate my bill BEFORE the due date to ensure I am paying the appropriate amount. I typically pay more than what my rent is to have a little “cushion” but so far it has NEVER been the correct amount no matter how much extra I over pay. It is ridiculously hard to budget money this way!!!!

I wish I could put screenshots and pictures here. The balance had said $0 for the longest. I got a notice from the office on my door saying I’m 3 days late. Today is the 6th, it’s due in the 3rd and was paid on the 1st. I noticed a credit literally yesterday for the exact amount of rent. I knew there was no promotion for free rent going on so I tried to reach out. Heard nothing, thought nothing else of it until I see the letter. I’m being charged a few hundred dollars extra and it’s with a 3 day notice. Mind you none of the numbers match from the app or the letter.
Enjoy if you like fees after doing your part to avoid them. They will tell you to use your bank to pay to avoid a fee then when it doesn’t work you’ll be charged hundreds more. Insane.