Wellhub (Gympass‪)‬ 4+

While I like the concept, not sure about long term membership with GymPass. Responses to reviews keep mentioning overall wellness, etc. I’d bet most people are paying for GymPass for just that, passes to a variety of gyms. Focus on making that the best it can be. There are a zillion other “wellness” apps that are free or a whole lot cheaper with better functionality (ie the Peloton app at $14/month). And if the price continues to go up I’ll go back to my old gym membership, add a $25 Planet Fitness black card membership for when I travel, and it will be cheaper while also supporting my local independent gym, so win win.

The algorithm and forced location access should better manage what members see on the app Home Screen. I do not want to see list of virtual trainings or pushing one on one training with trainers that are located in NY when I’m in RI. It takes multiple steps to actually see gym I’m at then get to check in screen, which is annoying. Information about one check in, how to sign up for classes, etc. is time consuming and difficult to find. 3/4 of the time I have to call and ask the process or sign up for a class, which is a pain for me and probably for the facility.

I also keep getting messages to reactivate my Gympass, when my membership is paid (was actually charged twice this month), so stop!

We appreciate your feedback and we'll make sure that this will be shared with the right team to improve the overall experience. Let us know if there's anything we can help with at https://help.gympass.com/hc/en-us/requests/new or twitter.com/gympasshelp. Thanks!

Just want to start out by saying I love the Gympass service. However lately I’ve had issues with booking some of my favorite classes. It seems like the different scheduling integrations are a little buggy and don’t consistently update or show the correct schedule. For example my favorite yoga studio switched from MindBody to Glofox for scheduling, both of which Gympass has integrations for. Since the switch I’ve been unable to consistently sign up for classes. Another issue is that Gympass seems to largely outsource customer service to their gym partners, which makes sense but is also massively frustrating from a user experience perspective as I am left waiting to hear back from different gyms about whether my issue is resolved. The only other thing I can do for customer service is fill out the form on the app/site and wait for an email. The helper bot is not helpful as all it does it point one towards the faq articles. All in all, the gym pass service is carrying the middling app experience. It’s disappointing to have such a great service administered by a mediocre app.

Thank you so much for taking the time to review Gympass and I am happy to hear you love our service. We are working hard to add more and more gyms, wellness apps, and other opportunities to our network. For when there are bumps in the road, we do have our customer service team working hard to address any issues. If there are booking integration issues, we do have a team that can work on resolving the issues and will reach out to the gym if it is something we need to work on with them. Our teams are always looking for ways to improve so we can provide you a better experience when reaching out for support.

While I do love all of the options on the app, I am repeatedly frustrated by the lack of transparency about monthly/weekly check in limits for certain gyms. My favorite gym on the app moved up a tier in the same month that Gympass made a huge price increase on all memberships, AND a weekly check in limit was added to the gym I like as well. So I am now paying more than double and I have even less access to that gym.

At another gym I use, there is now a monthly check-in limit that I was never notified about, and I still am unable to get any answers on what that limit actually is. This information needs to be clearly communicated on each gyms’ homepage.

Additionally, there are always issues with the functionality of check-ins. I’ll arrive at a class and the app will glitch and I am unable to check in. Then I’ll get an email saying I missed a class that I actually attended and have to go through the process of contacting customer service to send proof that I attended to avoid a no show charge. There needs to be some sort of interface between gyms and gympass so that they can validated whether you showed up. It is super frustrating that I have to reconcile my check ins each month because without fail the app will not work when I try to check in at least once a week.

Hi Emma, we're so sorry to hear about this but we can confirm that Premium Gyms always had limited access to its clubs according to your plan. We've sent you an email for more details so we hope to connect with you there. Our aim is for our users to have a seamless check-in experience so thanks for letting us know about this. We're always here for you so please don't hesitate to let us know if you're having trouble with the app. Thanks!