Wellcare‪+‬ 4+

The app doesn’t work. I have tried several times and get a message that it is unable to connect with server. After three attempted phone calls to seek assistance. I have given up. Each time I get a message that wait times may be longer than normal, and I sit on hold listening to maddening music.
Wait times have been between 30 and 45 minutes. I have then given up. No one every answers. There is no way to leave a message, no call back option, and no chat feature.
Poor customer service on several fronts. They send our coupon payments books, (who even uses those any more?). Payment books arrive over a month late, and you can’t access the app so how to you know what’s due, or make your payment?

We would like to apologize about the negative experience you are having with our health plan. If you could please send us a email at socialmedia@wellcare and include your contact information therefore we can look further into your concern. Thanks

Quite possibly the worst app in the apple store. There’s a reason this app is rated so low. Bad design if you can log in. I updated the app, now I can’t log in at all. To many other choices, so I’m moving my scripts to elsewhere. Update: After trying to log in from another device, a computer and a different IP address, it’s apparent their website is down for several weeks now. Including entering a URL and from the app. If they do not care to fix a simple web site problem, why would I think the rest of their service would be any better. After checking reviews on Apple here over the years, I realize this app is the single worst rated. Just scroll through the reviews, it’s dismal.

We appreciate your feedback! Could you please send us a email MobileAppSupport@centene.com and include your member id number and date of birth so we may assist. Have a wonderful day

The only thing it may accomplish is show your current WellCare is card.
It will not find your Dr, will not find any pharmacy, will not help with prescriptions.
Calling WellCare will most likely be annoying because talking with an AI service that may not help. It will take some extra effort on your part to talk with a rep that will most likely be hard to understand. What else is new just like everything else out there. When will companies actually care to improve business with them. Who ever does will be a true leader and the most successful in their business.

We sincerely apologize you are having trouble. If you still need help we'd be happy to research further information for you, please contact us at mobileappsupport@centene.com. Thank you.