Wellby Financial 4+

All last week there were issues with my available balances showing so I removed then redownloaded the app this week. Now, I am not able to even get to the login page due the error message on the subject line. This also can’t login from the website through my iPhone via Safari or Google. I am only able to sign into my account via the website on my desktop computer.

Hi Sheeda,

Thank you for taking the time to share your feedback. We’re sorry to hear of the issues you’re experiencing with digital banking.

We understand how important seamless and reliable access to your account is, and we’d like to work with you directly to resolve the issue. Please complete this form: https://wellby.info/contact, and a team member will contact you to resolve this.

We appreciate your valued membership and the opportunity to make things right.

Very poorly thought out. Previous JSC Bill Payer worked flawlessly, with plain simple navigation buttons. This app is a mess
Duplicate or similar interfaces but only one has the navigation capability to reach additional information. I had to go to THREE separate places before I located the proper page to be on in order to access the information that I sought.

Hello. If you have questions about a specific feature, please reach out to us at 281.488.7070 or service@wellbyfinancial.com and we'll be happy to work with you to improve your experience. Thank you

App seems functional (thus 2 stars rather than 1), but is incredibly cluttered with unnecessary visuals. It also takes several clicks just to open the transactions page for an account - ugh. Meanwhile, the harsh color contrast between dark purples and white doesn’t allow your eyes to adjust to one lighting level, and white lettering on a purple background is hard on the eyes, as well. I know that part of my reaction is because I really knew and liked the old JSCFCU app, with its clean look and gentle blue color scheme, but still…this app is as unpleasant as the new account fee structure. Where is the friendly neighborhood credit union I knew and loved?!

Thank you for providing your feedback to us. There's an option to organize your dashboard to free up some of the screen space. That might help improve your experience. We'll take your other thoughts into consideration as we work to make future improvements.