Waffle House Ordering 4+

Waffle House no longer will accept call in orders. So I used the app to place my order. When I go to pick up my order, there’s two big bags full of food. She smiles real big and tells me she put extra syrup and ketchup in your bag for me. Problem was they forgot to give me my bacon with my breakfast meal and I ordered an extra side of bacon for my son, that wasn’t in my order either. So obviously when I get home, I don’t have the breakfast that I ordered or requested. Ironically, I ordered on the app and the app doesn’t give you an option to rate the store or comment to the store about your order. What I’m taking from this is that Waffle House doesn’t want you to do pick up orders. So call your pick up orders to Bob Evans or somebody else that wants to take care of you.

This menu app forces customers to call in or come to the counter to order; just the thing that the app wants suppose to eliminate! When a customer phones in, they don’t have a menu to look at so it wastes the time of the counter staff to write down the order. When a customer gives the order at the counter, the staff must give the customer time to look through the menu then take the order; by expanding the menu selections, such as adding the pork chops & eggs favorite or senior citizens/ children menu to the app, it frees up valuable time from the counter staff as well as giving a detailed explanation of what the customer ordered. BTW, the current menu doesn’t even give egg/ meat/ hash browns or waffle cooking options!

I see a lot of five star ratings on here, but they are all bashing the app. I don’t understand why the five stars when the app is no good. I have just used the app myself and would like to give it less than a one star. There are no customizations, there is no full menu, the app does not tell you when your order is ready, and is pretty much ridiculous all the way around. My order was supposed to be ready no later than 1045. It is now 11 o’clock. I know that is not much time but when I am sitting in my car sick and and do not want to infect the other patrons. It seems as though I am being punished. I gave a healthy tip in addition to the 10% added on for service and the other fees and charges as well. I am not happy! So what are my choices? Go in and be a typhoid Mary or go to another place. Guess I will go to another place!