Voya Health Account Solutions 4+
VOYA BENEFITS COMPANY, LLC
-
- Free
Screenshots
Description
Save time and hassle with Voya Health Accounts!
Save time and hassle while making the most of your HSA, HRA, and FSA by quickly checking your balances and details. Our secure app makes managing your health benefits easy through real-time access and intuitive navigation to all your important account information on the go! Powerful features of the app include:
Easy, Convenient & Secure
● Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided)
● No sensitive account information is ever stored on your mobile device
● Use Touch ID or Face ID to quickly log in to the mobile app
Connects You with the Details
● Quickly check available balances 24/7
● View charts summarizing account(s)
● View existing claims
● Click to call or email customer service
● View your statements and notifications
● Scan product barcodes to determine their eligibility
Provides Additional Time-Saving Options (if supported or applicable to your account(s))
● Reimburse yourself from your FSA or HSA
● Take or upload a picture of a receipt and submit for a new or existing claim
● View, contribute and distribute HSA transactions
● Send payment to providers from any account
● Manage your expenses by entering medical expense information and supporting documentation
● View and manage your HSA investments
● Retrieve your forgotten username/password
● Report a debit card as lost or stolen
What’s New
Version 14.0.0001
If supported and applicable, version 14.0 provides you with:
• Final Filing Date and Final Service Date Countdown: If enabled, adds final filing date and final service date counters for all types of notional plans displayed on mobile app.
Ratings and Reviews
Abominable user experience
As others have pointed out, the previous app version stopped working and directed users to download the new app, without even offering any App Store shortcut. The new app now opens a webpage for the login, which, if you are eventually successful, redirects back to the app. The user experience of this journey is horrible: first, because the “this site uses cookies” popup from that webpage page covers the login fields on a mobile device, and second, because all biometric and keychain functionality that used to be natively part of the app is missing from the webpage. So no TouchID, no “remember me next time,” no ability to fill in credentials from my password keychain. Borderline unusable.
Voya is incapable of processing claims
For two weeks I’ve tried to process a claim for OTC medication for which I have MD’s letter of necessity. Voya has always been a substandard FSA company, but now - it’s impossible to file claims.
I’ve tried several times, and can view the receipts at the time I upload, but several days later, there’s no evidence that a claim was filed, nor are any receipts on file.
They tell me now to email them the claims with documentation, so it appears the apps, both iOS and Windows, won’t be working anytime soon. Voya management is completely incompetent, just grifting from employers and making overworked employees spin their wheels to get reimbursed with our OWN $$!!
Trash app
The one person who put 5 stars disgusts me. Those 5 stars aren’t for Voya. Those are there to congratulate him or herself for “figuring it out.” Yes, Voya is using a new network (HEX HEALTH) and you have to register again. No, this does not excuse Voya for upgrading to garbage. Real talk - An app can function on its own without linking to its servers via a web browser. This one cannot. The new app is just a mini browser that is cell phone compatible; just reveals the lack of effort that went into this. Obviously, Voya offers other banking services and apparently app usability is low on the priority list with health accounts. Really disappointed, but I bet their pockets are full.
App Privacy
The developer, VOYA BENEFITS COMPANY, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- VOYA BENEFITS COMPANY, LLC
- Size
- 16.9 MB
- Category
- Finance
- Compatibility
-
- iPhone
- Requires iOS 13.6 or later.
- iPad
- Requires iPadOS 13.6 or later.
- iPod touch
- Requires iOS 13.6 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2022 Voya Benefits Company, LLC
- Price
- Free