VixxoLink 4+

If I could give it negative stars I would. Its so bad I makes me think they are trying to see who will quit because of it.

Since switching from myfsn I’ve had repeated issues with this app. Whether it’s related to bugs, or just inconveniences caused by the design flaws of the app. I can never actually log in to calls. Repeatedly tells me I’m not on site. Has limited type count for resolution space which is a very significant area for pertinent information. Once you type past a certain point you can’t even see what you’re typing anyway. App was confusing to navigate from the beginning, and is over complicated. Myfsn was simple, fast, and tech friendly.

At first, this app was unusable. Very buggy. Now, the only issues are as follows :
Resolution notes disappear if you switch between apps, like checking your parts PDF and switching back to the app. This needs to be fixed as it’s incredibly inconvenient to loose all that data. Workaround is to type your resolution in notes and just copy/paste.
Another issue is that you run out of space in resolution notes. Often times I’m dealing with a complex problem and solution and there is really no valid reason to limit how in depth a tech wants to go with notes. Team Leads like seeing it, customer appreciates it and if there is another tech working on the unit after you, it’s pretty great having thorough notes.
Also, refresh needs to be improved. Sometimes you’re twiddling your thumbs waiting for the screen to refresh. In reality, we need it to be near instantaneous as anything else is a waste of time.