VinSolutions 4+

Sometimes its useful, but its severely limited. Difficult to scan vins, customer lookup is mediocre at best, notifications only come in half the time for texts and emails. The only redeeming feature is that it will in fact load customer profiles, since the web version doesn’t work on iPads or laptops half the time, regardless of what browser you try to use. Honestly if they could just fix the web version, id never touch the app. Conversely, if the app actually had a decent range of functionality, I wouldn’t worry about the web version on mobile. When either one works, its fine, but neither work with any consistency or severely limit what can actually be done from one to the other. Annoying

The new app does have a more modern look and feel, but it lacks some of the features that I found most useful with the old app. The old app allowed you to snap a picture of the insurance card. The new app lacks this feature. The old app let you fill out all the fields for trades, but the new app only lets you fill in a few leaving out important ones like colors, engine, drive type, etc.

The ability to copy and paste info is definitely a feature that needs to be addressed. I find myself getting frustrated because I have to re-type info.

I suppose the feature I miss the most was that when I scanned a driver’s license I was able to assign myself to the lead, saving critical time during a visit. With the new app, things just crap out and I have to wait on a manager to assign the lead and then wait on Vins to update. This adds on average 5-10 minutes that the customer has to wait while I fuss with the software.

The original VINS App is atrocious and nearly useless. I get so frustrated with its restrictions. I stumbled across the new one in hopes of seeing an app that resembled something similar to the VIN platform (which I think is fantastic). Nope. Dashboard does give you a pretty good pulse on today’s business but that’s about all you get. I can’t see what the dealership has planed for tomorrow or the next day. Future appointments section does not work. When i pick the calendar for tomorrow’s appointments , it’s blank. Log online in VINs and it shows 13 appointments. I want to be able to see future appointments and everything that goes along with them such as who has canceled, who’s been confirmed, and general notes within those appointments. It’s vital data for any manager to have when looking at the app at the end of the day. I could really go on but I’ll stop here and just hope that this is an extremely early version of their second try for a successful application.