Vantage West Credit Union 4+

I have had nothing but trouble problems with the vantage west credit union mobile app. The major problem I’m having is with the app keeping up to date with transactions, balances. I just went into the mobile app and had to close out and reopen so I could get my Face ID option to use. I’ve had to sign in with using my password lately. I have always had the Face ID set to log into the app. Having problems with that. I have a certain balance and even with the transactions that are holding or pending I still don’t have the correct balance of what I have come up with. So my balance is not the same as what is showing on the mobile app. Even what is showing is not making sense. I would just like to be able to use apps without these king of problems. Especially when it has to do with your financial account. I have deleted the app the see if this would correct any problems but still the same. Not a happy customer.

We apologize for the experience you have had with the app and would like the opportunity to work with you to address your concerns. Our goal is for you to be happy with your app experience and we will work to identify what is happening and how we can resolve it. Please give us a call at 800.888.7882 at your convenience, thank you for your Membership and patience.

Banking with vantage west is great but that’s not what these reviews should be about. The new update is really clunky and not user freindly. The old app wasn’t pretty but it was simple and got the job done. The account balance not showing the pending subtracted is super annoying and the scrolling animations on the menu are clunky and it makes it hard to see older transactions quickly. The boxes always think I’m pressing them when I’m trying to scroll. It’s frustrating to see this kind of behavior on iOS. It feels like a really bad version of the website just packaged as an app. It is slow and more than half the time I use it it crashes or just loads eternally. Super annoying also to have the you have been logged out please log back in displayed when you first open the app. Oh also push notification are not working at all! Or email notifications! The menu to get these set up is non functional when you click the setting it takes you back two sub menus? I would rather use the website but that seems like it’s not looking so hot lately either! T gonna lie it’s the 21st century and apps and mobile banking have to really up their game or young people will absolutely not use the credit union. I am seriously considering going back to another bank because it’s such a jarring non working change. Sorry VWCU love the service, hate the app.

We agree! It is important that we hear when and where we have missed the mark. Our Member-Owner insight and feedback drive the ways that we do business with and for you. You have a lot of outstanding insight and we welcome the opportunity to explore solutions to meet your needs. Please contact us directly!

The new version is terrible! Worst app on my phone. The main issue is not being able to log back in after one time in. I’m busy and get side tracked, I’d like to make my car payment but it won’t let me log back in, it just sits there. We need to be able to do our stuff! The old app was dreamy! I loved it! But the new version is chaotic, schizophrenic & complicated. I prefer simple. Get it fixed ASAP please!

Oh no! It is never our intention to create a poor experience. Please reach out to us directly to allow us the opportunity to make this right.