V360 Pro 4+

I paid for the cloud service and all I get is a pop-up ad asking me to buy it but I already did. Does anyone know how to get to the cloud to watch playback video? I have been unable to find any information or support on this product.

This software is absolutely horrible and if you are smart you will not install it on your device!!! The software, that you should own when you buy the camera, is just one ad after another. Anytime you try to do anything in the app, you fight through ads. I also paid for the Cloud subscription because I had unknown animals setting off my camera that were damaging my property. The only videos that save to the cloud are the ones I have manually saved, not the ones going off when I can’t be around to tend to the camera, some “security camera”!!! The whole idea is to save my videos to the cloud and then I can sort through them to see if any are worthy of me keeping. Also, I can’t figure out what keeps setting off the motion sensor as it goes off every few minutes, and you guessed it doesn’t save a video! I have the motion sensor set to only go off on human shape, and the least sensitive setting, but it still goes off constantly so you guessed it, I constantly ignore it. The camera doesn’t “follow” when set to follow mode, I can’t move the camera like I am supposed to be able to move it, the cameras are of poor quality and resolution is very poor! This is being returned, after waiting for a month for it to come over from China in the first place!!!

Everything started out good fairly easy to setup and connect, then all the sudden it’s wanting to send me ads you have 2 choices personalize or not personalized I don’t want any darn ads I paid for this camera and don’t want to have to see ads just to be able to use an app to monitor my camera. I was seriously considering buying another camera until all this started happening.
Then I connect to my phone and it’s constantly telling me it offline when I know for a fact it is not because it’s still connected to my tablet and that is viewing just fine (still online)
I will hold off buying another one until these issues get fixed I also don’t want to purchase cloud storage so quit asking, it’s very annoying. “sure”