United Illuminating 4+

The UI app is very user friendly … up to date and requires very little effort to use ! Certainly beats putting the bill in the mail and all past transactions can readily been seen . Also when payment is made through the App. Response on it being received is immediate with a confirmation #! No figuring out how many days ahead to mail the bill so it will arrive ! Very convenient ! Can check on payments or make payments anytime !

After being talked into going paperless, with this "App", while moving twice now during the pandemic, I have been completely locked out! I have been a UI customer for over 30 years, never missed a payment. By the time something connected in cyberspace, my bill was $2700 for 6 months. Spent another 4 months, on a payment arrangement to be locked out again and moving. Errors of multiple accounts, different user names, this email address is already registered, passwords across my IOS devices have NOT changed. Bounces right back to "try again later" or as in right now a 24hr account lock out , miss another payment date or pay with a fee.
When calling to explain this to the UI, all I get is the app has nothing to do with us, sorry and they speak to me as if calling to NOT pay a bill. It has made an already stressful time more stressful, spending way to much time installing reinstalling, on hold , emailing the developers, resetting passwords.
I lived through a pandemic with zero help from CT. I can live in the dark. Scammers with billions in federal funding, never again.
4 kids with devices and 10+ years later I am writing my first review.
Good freakin Luck

There are a couple things I would change about the app. 1. Add a are you ready to send me your payment button before you actually submit your payment so you can make any changes. 2. If you do have to cancel it because you submitted it wrong, it takes three days or longer to fix it before you can make a new payment