UniFi Access 4+

The application has one downside.

Customer Update: Per instructions from UniFi tech support, I disabled my iWatch bell and the bell on my iPhone rings now. Thank you tech support.

Original Comment:
There are two issues with this unit. 1. The bell kit does not come for surface mounting electrical box. You have to cut into your masonry wall or your siding when you surface mount it. I bought a standard bulky electrical box from Home Depot and cut a circle on the face plate in order to make it work. 2. UniFi Access app will works intermittently. Sometimes you receive no notifications when someone rings the bell. When you do receive it, it is text notification. I have rarely received audio notification on my phone. As a result, our gusts and deliveries leave when they are ignored. I have contacted the tech support which is one the worse in the industry. They take your phone number online to call you back but they never do. Instead, they email you with questions about the issue even though you have clearly explained it in your initial emails. After you explained again, they email you back with more questions, some of which you have already answered in your previous emails. I am planing to return my devices if I do not get a solution soon.

Developer Response ,

Sorry for the problematic experience.
For the mounting electric box, we provide a face plate for the standard one gang electric box, you can contact us via email with your shipping address, contact information, and the device's type and MAC address so we can send you one.
Regarding the notification issue, would you mind contacting us again using the email: ua.support@ui.com?
We will check your ticket history and hopefully be able to see what's the cause of this issue.

Why this works for me?

My office building has two main entrances and I need it to monitor the activity. The clarity is pretty pretty good, but I would love the lens to be able to have a wider view. Other than that, it works fantastic. All of the features that I know about and use work fantastic. I love when you could put the phone near the system and it will unlock the door. You can also issue key cards, but be sure that you identify what key card belongs to the individual.

Makes a huge difference in our operations

This app has a tremendous amount of features out the gate, and the issues it has are being quickly resolved. It was silly that the notifications didn’t make a sound when someone presses the doorbell, now it at least makes a single chime; however, it REALLY needs to make a longer sounds like Ring Doorbell. Other than the aforementioned doorbell issues, this app has everything you need.

Oh, you can’t leave it running in the background too long, or it stops working and you have to force quit it. Now that I think about it, this is kinda a big deal. Making me really consider taking this four-star review down to three-star, but I’m hopeful Ubiquity will remedy the situation soon.