Umo Mobility 4+

This app never was particularly easy to use with the need to scroll endlessly thru transportation organizations far from my location. It did allow for the saving of common destinations and then would recommend the correct transportation service available.

Recently is stopped tracking on of the two more common lines that I would use. Then today it dropped the saved locations entirely with no apparent way to create them again. The only thing it was allowing me was to hail Uber or Lyft, with no information being available about transportation stops near me, or even ones I’d manually selected. If I scrolled thru the dozens of localities services that have no use to me (taking more than a few minutes) until my own services were available all it would tell me is that that line/service is no longer available. This being untrue as I watched busses and trains roll on by.

Maybe this will be fixed in an update, maybe this app will go away later today. Who knows, and I don’t care. It is completely unreliable and poorly constructed UI makes it painful to use.

Thank you for your contacting us. If you can provide more details for us re: your issue at the following page, we can try and assist you. Thank you -the Umo App Team
https://support.umomobility.com/hc/en-us/requests/new

There were definitely more than two ratings. The issue with this app is it use to be efficient. But now it’s a buggy mess. Favorite stops don’t stay favorited. The template for seeing stops is confusing and it only shows stops in your vicinity. The timing is off and will say the bus isn’t coming when it still is,l. They got rid of their customer service and expect us to contact the local transit agency but they don’t deal with bugs with Umo app. It’s Umos responsibility to fix these bugs on their own they shouldn’t need us to contact a our local transit agency when our local transit agency can’t and won’t do anything.

Thank you for your feedback. We are sorry you are not entirely satisfied with the app. We continue to make improvements to the app and appreciate your input. - The Umo Team

I’ve missed so many busses bc of the design and lack of intuitive flow from this app. Why do I have to input my county every morning? Why do I have to input my home and work everyday? When searching for locations why does it suggest locations several states away? Why bother listing a walking route of several hours simply bc it’s ‘healthy’ and free? These are just a few questions left unanswered daily. It’s clear none one on the development team has ever taken a bus and lacks understanding of basic commuter needs.

Thank you for your feedback. You can add favorite location details by tapping either Add, Home or Work under the Favorites section of the main screen. We are always working to improve the Umo App and we will take your requests into consideration for future development.

Best regards -The Umo Team