UGA 4+

Useful For Bus Stops

The app is very jumpy; it’s not smooth at all. It does work for the bus stops and their routes which is primarily what I use it for. I tried using it to access Athena and ELC but it doesn’t remember my ID which makes it a hassle to use. Every time I login it links me to the login, then my settings that say they’ll remember my ID when I login. If this feature worked, I might use the app a lot more.

Bring back the old design! New update STILL horrible with one handed use

The new folder based design is horrible for one handed use. While the recently used folder brings some features down the screen for better one handed reach ability, the old design I can just tap the bus icon at the bottom and I don’t have to stretch my finger and I can track the bus. Now, I have to stretch my finger all the way to the top of the screen, horrible for one handed use. If you pin your favorites, it goes even further up the screen making it impossible to use this app one handed. Horrible app design! They need to conduct user experience research before pushing new app designs. Bring back the bottom navigation at least please!

Developer Response ,

Thank you for taking time to review the UGA mobile app! We have heard your request and are happy to report that we are currently working on a design that will combat the inconvenience of having to reach up and down the screen. Until the new features make their way into production, here is something you can do to minimize the amount of one-handed reach needed to interact with your favorites: We have created a tile titled, "Recently Used." Here is where it saves the top 8 most recently used tiles. We appreciate your feedback and look forward to what you have to say when we push future updates!

-UGA Mobile App Team

New Bugs with the New Update

The app used to reliably track buses (though they were always a few minutes behind the expected arrival). Now, it often displays all routes as inactive. Even when correctly displayed as active, buses rarely appear on the map. This bug persists after multiple relaunches of the app. It’s also annoying that the interface to select/deselect certain routes for viewing has been moved from the upper right corner, and integrated into the bus stops’ interaction pages. It’s a headache to navigate. At least the app doesn’t crash every other time you open it anymore.

Developer Response ,

Thank you for reviewing the UGA Mobile App! We do apologize for the inconsistencies with the bus tracking. We have been working with the vendor non-stop on this in order to improve it for our users. We also make it a point to conduct user testing when making UI improvements, and have recently released even more updates to it in order to make the bus functionality more user friendly. If you notice anything working inefficiently, please feel free to submit a ticket through the EITS help desk, as we are always looking to improve the app and make users happy. Thank you again for your feedback!

-UGA Mobile App Team