Twinkly 4+

I love twinkly lights but I can’t afford many of them, lol. The app is easy to use and I use it heavily around Christmas time. I use it to make my own designs and use the preset ones. Plus I edit the preset ones to change the colors. I’ve even uploaded pixel gifs and created my own designs. The only issue I have been having lately with the app is the playlist option will sometimes act up. Sometimes I can go back to my playlist and add another design with no issues but other times it will give me an error msg and not let me, then all of the designs will disappear from the playlist and i will have to re-add all the designs again. Sometimes the playlist will stick on one design and I will have to reinstall all of the designs and the app will say I need to delete all the previous designs from the memory in order to add new ones. So, the playlist feature can be glitchy. If you set it and forget it it’s fine but if you want to edit and add designs it gets glitchy. Otherwise I’m happy with the app. I do wish there were tons more presets but since we can upload gifs and create our own, that holds me over while I wait for new presets.

Hi Liz, thanks for getting back!
As mentioned, if you're having issues with the app, to provide dedicated assistance, we need you to contact us by opening a ticket to the Support team (twinkly.com, help, contact us), they'll be happy to help you!

I’ve had my Gen I prelit tree for 3 years now. Still works great and never had any issues with the app (although i wish the preview options weren’t the boxes as they used to be the tree shape)Just recently got a Gen II string for the outside of my house. again seamless pairing and really easy to switch back and forth from my tree. The recent update has messed EVERYTHING up though (am running iOS). The app was stuck in an endless loop of ‘compiling effects for device’ so i tried deleting and reinstalling the app. now my tree and string won’t connect or re-pair with the app. Sounds like it’s an issue iOS people are having with the latest update. would be nice to have it patched as I am dead in the water at this point with both my devices. Giving 5 stars because Twinkly has been great to me for many years and i’ve never had a problem until now but they need to fix this issue with the app.

Hello,
Thank you so much for sharing your experience with us!
We're really sorry for this issue, but we would like to look into this with you and help you out, so please reach directly our Support team (twinkly.com, help, contact us) they will be glad to assist! 😊

Last year I bought 4 sets of twinkly lights for holiday decorations, and had them up for roughly 3 months. This year when I went to put them back up for the holidays, one set was completely dead. Thankfully it was just inside the 1 year warranty and was replaced. Another set died a few weeks later, and since it was just over the warranty period, I was out of luck, and twinkly refused to replace it. While I understand that a 1 year warranty is fairly standard, the fact that I only got 3 months of use from the product before it failed is frustrating. Additionally, having half of the 4 sets I purchased fail in such a short time means that I won’t be adding any more of this product to my home as I had originally planned. In addition to the issue above, twinkly support actually told me “we are just a brand, you bought it from a retailer and it’s their job to replace it for you”. Which is… nonsense. This is YOUR product, you should stand behind it. Trying to push responsibility on the retailer is absurd. I won’t be purchasing any more of these lights, and I’ll recommend my friends don’t either. Throwing away a $200 purchase after just a few months of use is ridiculous.

In response to the developer response:
I’m not asking you to honor replacement outside of warranty. I’m asking you to make a product that last longer than 3 months of use. That seems fair.

Hello,

please consider this is a platform dedicated to Twinkly iOS app reviews, therefore we cannot assist you on product-related topics, you need to contact directly our Support team (twinkly.com, help, contact us).

Anyhow, we don't put the blame on anyone, Twinkly is a B2B company, therefore everything purchase-related, replacements and refund included, passes through the reseller, and it's also easier for you considering we're based in Italy 😉

We don't want to refuse our help, as we mentioned in the ticket, you have to simply ask the reseller you bought from, because we sold the product to them, not to you, so we cannot send you a replacement, I'm sure you'll understand.

And again, as mentioned in the ticket, if the reseller should refuse, under warranty coverage obviously, you can get back to us to check with them and find a solution.
Out of warranty period, unfortunately, as for every other producer, the reseller is free to refuse the replacement.

Anyhow, please contact directly the Support colleagues, they'll help you further!
Thank you so much