Twiceme 12+

Amazing idea in theory, can’t get NFC to upload info

New Oakley mountain bike helmet, luckily twICEme was just an added feature, not one of my deciding factors for the helmet as I already have emergency contact info on my phone and watch. Loaded all info in to the app and failed to scan on, near, around the twICEme icon on my helmet. NFC payments work fine as I use that daily so something is not working with where the NFC chip is in my helmet. Oakley manufacturing issue or app issue with NFC capabilities unsure, but partnership QA needs to be reviewed.

So I got it to work

There’s a specific touch point on your phone where you need to be exactly on it in order to upload your iD. The little twICEme pamphlet/tag your equipment comes with, has a diagram of where the touch point is exactly.

I left a 1 star review initially because I could not for the life of me upload my ID. Until I re-examined the that tag, saw the diagram and placed my iPhone directly onto that point (on the iPhone right next to the camera) - as before I was just blindly placing my phone on the equipment like a grocery store card reader and it wasn’t working - even moving it around didn’t work. It has to be directly on that touch point

I do believe the developers can make this more clear in the app, I nearly threw out that tag with the diagram on it, gave up and left a bad review like everyone else here.

Developer Response ,

Dear Spencerrz,

Thank you very much for your feedback - we appreciate it very much. We are at the moment in a phase of further developing the app to be significantly more educational from an NFC usage perspective. We hope to launch it within a few weeks/months. Until then, be safe!

After hours of trying… I finally found the spot

Most people would think that using the nfc tag in a mountain bike helmet would be as simple as using your phone to pay at the grocery store. If you are using this app, you’d be wrong. You have to place you phone in the EXACT right spot in order for it to read the nfc tag. I was able to get my medical info uploaded, but good luck if anyone tries to read the tag to access it. This combination of helmet and app would actually probably be a safe spot to store your SSN, credit card info, or anything else you don’t want other people to ever find. (Sarcasm, for those that missed it).I’m not sure if it is the helmet manufacturers fault or the apps fault, but the experience is pathetic none the less.

Developer Response ,

Hi Just Tyler, I'm sorry to hear that you didn't have the best user experience in regards to using twICEme. If your understanding that the integrated hardware isn't directly below the functional symbol on your equipment, please get in contact with the brand you've purchased the equipment from. Furthermore, if you have any further questions to us - please reach out to info@twiceme.com. Be safe!