TruVideo 4+

not that great

with the recent update, it does seem like the app processes videos and uploads faster. overall a faster feel, but it came with a bunch of annoying bugs. first off, flipping the camera while taking a video is bugged. if you don’t change the orientation of the phone after you flip the camera, it’s record everything upside down. if you even leave your phone locked for more than a minute you have to fully restart your video. absolutely awful if you’re someone who has to pause a lot as your transition through your work. if you don’t want to to completely delete all your progress you have to leave your phone unlocked the whole time, on the truvideo app. you can’t access other apps because it’ll just delete all your process if you stay off truvideo for more than a minute. what a joke

More work for nothing.

This app is awesome for management wanting to make techs do more for free. It constantly freezes during videos when I pause from under hood inspections to under vehicle inspections causing me to restart with the under hood portion. It’s hard to flat rate a oil change now. Changes the shop atmosphere as we have no music to interfere with the video or normal conversing. The rep stated “it will increase sales by 40%” I can honestly say I seen the opposite now that the customer has video proof of what needs to be replaced but elsewhere. I would not suggest this to anyone. We already do enough if you want to increase transparency fire dishonest employees.

To the response: you clearly didn’t read what I said. This doesn’t belong in a shop. It is killing our efficiency. My job is to work on cars. Not fumble around on my phone.

Developer Response ,

I am sorry to hear your concerns. Have you reached out to support regarding the issues? I would like to put you in touch with someone who can help. Feel free to e-mail us at support@truvideo.com.

Apple IOS 16 bugs

Fresh App with the new Apple IOS 16 update but I’d prefer to have the old one back. The app no longer keeps the phone awake while the recording is paused. Once the phone goes to sleep the video is lost. Had to change my phone setting so that the phone never goes to sleep. That works to avoid losing the recording but problematic for functionality reasons outside of using Tru Video. Also zooming in and out while recording is no longer possible. That capability was very useful and should be re-implemented.