Tris Home 4+

Enjoying the birds, but the app needs work

I’m using the app for the bird feeder camera. I’m impressed with the quality of the camera and the feeder. The locals are really enjoying it. The combo tray and perch-style feeder really gets a large variety of feathered friends. The camera’s image is good quality. The feeder and camera were easy to setup and it sensitively captures motion. However, the app could use some usability improvements. In particular: 1. Enable a ‘sleep’ feature so the camera doesn’t constantly go off when I’m out in the yard; 2. Add preview images to the notifications. 3. Allow clicks on notifications to take you directly to the snapshot or video in the app.

Developer Response ,

Received your feedback and evaluation, in order to further improve the efficiency of troubleshooting, please provide relevant information to tech@trisvision.com. We'll help you solve the problem soon. Wishing him a pleasant life.

New to Birding & Love The Features

This is my first Smart Bird Feeder and I’m looking forward to trying out the AI “smart bird identification” feature. The App has been easy to navigate and the camera linked immediately (I like the voice prompts that occur in both the App and the camera itself). I was surprised to find a long list of FAQ’s, help videos, and expanded instructions for a wide range of subjects related to the App, the smart cams, and the various types of bird feeders, houses, and other smart/camera devices that this App supports. I purchased a MicroSD card but it seems that you must purchase the cloud storage in order to access the AI “smart bird identification” feature, so I’m going to try both (the microSD card & the cloud storage) and compare/contrast the features and benefits of both. If this works as it appears it will, I think I will be purchasing more of these smart bird feeders and even a bird house or two.

Continually need to reconnect

This company should just advise the cloud service is REQUIRED to do anything. Nothing really worked until I added the cloud service, then it recorded and displayed the birds. The identification is a nice feature but not really accurate. The same blue jay has been referred to as at least 5 different types of birds. The controls are clumsy and not intuitive. It would be nice to filter out the recordings from the initial camera alert rather than after the fact. Hundreds of loitering videos intermixed with a few bird videos. I can filter for just the bird videos, but why? How about set it so it only captures videos of the birds. If not, at least be able to have the app default to a certain view. So when I look at the video it’s only showing the bird videos. Improvements would make this app even better. Also, about every three days the feeder loses connection. The help service recommended I reset the device. The device wouldn’t reset but somehow reconnected. Odd.

Developer Response ,

Received your feedback and evaluation, in order to further improve the efficiency of troubleshooting, please provide relevant information to tech@trisvision.com. We'll help you solve the problem soon. Wishing him a pleasant life.