Trip.com: Book Flights, Hotels 4+

I am only going to write one review , I’ve been one of the lucky ones that can appreciate the era of Ctrip to now trip. I lived in the time as an expat I couldn’t get tickets if it want directly from a carrier in 2014. It was frustrating to say the least , when trip developed the English version it’s become a travel changer. It might not be perfect for some , but I can appreciate the work that has been done. Now all , the new features and upload of people’s travel pics is amazing. As a travel enthusiast and vlogger I love sharing my pics and thoughts. Over all thank u for this amazing app , that really makes traveling easier for us expats.

Dear yarimar22. Thank you so much for your kind words. We are thrilled to know that we were able to deliver a pleasant experience to you. Please recommend our app to your loved ones and share our friendly app with them! Your feedback is much appreciated. Thank you.

This hidden gem hotel provides all of the amazing amenities of the Crown Plaza Princeton ( which is basically attached to the holiday inn on an amazingly beautiful 27+ wooded acres featuring extensive running trails, a beautiful pond and multiply fountains and waterfalls….. not surprisingly, the IHG/Crown Plaza is frequently the site of weddings as well as conventions of a less romantic bent…. I was a guest at Holiday Inn/IHG Southeast for the Fall/winter of 2023 and was very impressed with their newly updated rooms ( renovation was completed on the Holiday Less than 6 months ago and the rooms have a splashy , bright, modern look that I actually prefer to the Crown a plaza , all while sharing the amenities of the aforementioned hotel….. it’s truly a great value! I’d like to conclude with a special Thank You especially to Jothathan as well as the other entire front desk staff who made my staff exceptionally comfortable, they were friendly and went above and beyond throughout my entire stay …. The housekeeping staff is also extremely helpful. Thank you for a wonderful stay! Bari WoodmaN NY,NY Solo Traveler

Hi brandijaymes,

Thank you for your positive feedback. We are happy to know that you like the hotel we bring to our customers through our application. Rest assured that we will continue to provide more and better deals and offers every time for our customers. Please keep using our application and see you on your next journey with us! Again, thank you!

Best regards,

Anne
Trip.com

While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.

We regret to hear about the experience you received from our support team. For any change or refund request, this will be subject to the ticket policy of the airline company provide to our agency. Please do send us an email at en_servicemanager@trip.com for further investigation and assistance on this matter.