Tricon Residential 4+

I have to sign into the app every time I open it, like literally type in my user name and password. It works well to pay rent and looking at the features. My features are the front door and thermostat. The thermostat on the app is stuck on heat, it’s summer and we have it on air. In other words 50% of what I’m paying for isn’t working. Maybe the fees should be lower until they work out the kinks. That’s fair, right?

Edit-update:
I was able to speak with the smart home team and get my thermostat connected properly as of today. It’s working and reading correctly.

Hi there — thank you so much for downloading and using the Tricon Residential App. We are continuously improving the App and we’ve noted your feedback. Our development team is currently working on testing a fix for this and we hope to release the update soon. Please feel free to connect with us at info@triconresidential.com to share any feedback you have that will improve your experience while using the app. Thank you for being a valued resident with Tricon Residential

I live in Charlotte NC and have just been using the mobile site to manage my smart devices for a little over a year now.. but after being locked out of my house yesterday because the site wouldn’t connect & work for the thousandth time, I looked to see if there was an app and immediately downloaded. I put in my log in information and it said the app is not yet available in my location. I find that extremely odd and disappointing considering I live in such a big city and there are tons of tricon properties here. It said to be on the lookout for an email announcing the availability in my area and I’m just wondering how long that will be considering the app has been out for 4+ years? The mobile site just gives me so much trouble because sometimes it works and sometimes it doesn’t. It doesn’t connect for some odd reason even though there is no issues with my wifi or cellular data. Then when I click on scan for networks it’s like it glitches and literally doesn’t even show the wifi options so there’s no way to try and reconnect. I just have to wait and try again like the next day or something and see if it randomly works again. I was really hoping this app would be the answer to the website issues!

Hi there — thank you so much for you interest in the Tricon Residential app. Our development team is currently in the process of testing the app to ensure a smooth experience for our residents. We are happy to report the app will soon be available in each region. Thank you for being a valued resident with Tricon Residential.

I wish the app had an integrated app support request. In the new release, the thermostat for the smart home always go to one thermostat even though there are more than 1 thermostat setting. I don’t know who/how to report these bugs to and it’s frustrating. A case of if it’s not broken, don’t try to fix it would have applied here.

Hi there — thank you so much for downloading and using the Tricon Residential App. We are continuously improving the App and we’ve noted your feedback. Our development team is currently working on testing a fix for this and we hope to release the update soon. Please feel free to connect with us at info@triconresidential.com to share any feedback you have that will improve your experience while using the app. Thank you for being a valued resident with Tricon Residential