Traveluro: Hotel Booking 4+

I have called several times and they all say that other agents are dealing with other people at the moment please hold. when you hold the call gets disconnected. Sending an email you will not get responded back. This is a scam business. Please contact Better Business Bureau on behalf of this company. They are very poorly. They will take your money and will send you an email and let you know that they do not do cancellations. but they will send you an email about a claim. when you try to file a claim you will get rejected from the claim. they gonna give you all types of excuses not to give you your money back. Very bad business. I’m going with Expedia for now on. Traveling needs to be wiped out of business if they can’t speak or contact anyone.

Booked a hotel room thru this website a few weeks ago/ today I got a lovely confirmation text and email- very legit / BUT…. I called the hotel I was supposedly booked at.. and the agent on the phone said.. oh- it looks like it’s been cancelled.. so I have no room! My money has been taken, but room is cancelled as of today. If I wouldn’t have called the hotel direct to check… we would be standing in a hotel with no reservation this week! Now I’ll have to dispute the charges with my credit card. Ok- so today we supposedly check in to that same hotel and it looks like our reservation is back on… I called the hotel directly again. it’s Extremely nerve wracking… but I think I know what they are doing- kind of arbitraging the prices…which isn’t cool unless your a betting person.. they take your money and keep booking and cancelling until they get the lowest price, but keep your “in between” money. Works sometimes, other times they lose money. However- they really do not answer the phone, ever- it just hangs up. I called traveluro multiple times- never got thru.

I needed a hotel in Missouri. I went through a list of like 20 different hotels all in Missouri and the one I booked had the same name and city as I needed, but in South Carolina. Oversight on my part, but every other hotel in the list was in the right area. There is no way to get the money back or even change the reservation. They also have a $5 “insurance fee” to guarantee your booking, and without it there is no guarantee that they will actually book the room you’re paying for. The insurance still doesn’t allow for any changes or refunds. Horrible scam app. No customer service whatsoever, but they ask for a tip when you book.