Transparent Labs 4+

I’ve used a few different brands of supplements, but I never got anything out of them as advertised. I recently started following Tanner Shuck on Instagram, who is sponsored by Transparent Labs. I now follow a few others associated with this fantastic supplement company.

I now am a loyal customer of Transparent Labs! Their products speak for themselves. My workouts have intensified and I am lifting more weight.

Transparent Labs uses no fillers, no artificial flavors and no artificial colors! Their products are all natural, tested by a third party lab, made in the United States, and their supplements are produced to scientific dosages. You know what goes into their products and what each supplement says it will do for your workouts, it absolutely will do just that!

I would give a ten rating if I could for Transparent Labs! They are just that good! Make your order a subscription and save money. And their customer service is absolutely amazing and the best!

This review is for the app only. I love Transparent Labs products and mission to create cleaner supplements. 5 stars for TL, 2 stars for the app.

I downloaded the app with the expectation that it would provide a simpler and faster shopping experience, and that there would be some benefit to using the app like free shipping / discounts. The reality is that the app is clunky and i havent found any incentive yet.

- swiping through images frequently causes a swipe down and closes the product you're trying to view
- products show the images and nutrition facts for every flavor so you have to swipe through a ton of images to see all photos or find the one you're looking for
- still have to pay for shipping. Still not sure what the benefit to the customer is for using the app vs website
- app does not store payment info
- app cannot read from saved credit cards on iPhone. I have to manually type in my credit card number on every single purchase. Super annoying and very outdated. I can't recall the last time i had to type in my CC number on an ecomm store.
- no apple pay, paypal, shop pay etc. Even though the brand is on Shopify. To be fair, the website also has none of these, which is also pretty mind boggling. If TL is sold by any other retailer that has faster payment options, i would 100% shop there first.

As a Shopify developer myself, and a big fan of TL, i'm hoping this is a constructive review for the business to improve their app experience.

This is supposed to be a commerce app, but the basics of the checkout process are full of friction points. 1) one has to manually enter all the credit card number information instead of allowing the phone to copy-paste from another app or a password manager. No ability to use the camera to scan your credit card either. And with the manual entry, you don’t tab to the next form field. You just counter-intuitively have to keep typing numbers until the fields are full.
2) On top of that, the app doesn’t save your credit card information securely so you have to go through this nightmare entry process every single time you want to place an order.

Stick with the website for now until they find one of many third-party solutions that make the buy process painless.