Tracker, Reminder - CareClinic 4+

So great

I used natural cycles for birth control for 3 years. It felt great to finally get off hormonal birth control that I’ve been on, on and off, since I was a teenager. I always had side effects. I didn’t even use the app that consistently, but after a year or so I was getting regular notifications about my ovulation and the regularity of my cycle. Last fall, when we switched to “planning a pregnancy” CareClinic knew my ovulation day and we got pregnant the first try. I’m 31 and it feels really great that I didn’t spend months stressing over finding my ovulation. I also felt good knowing that if we did have trouble conceiving, I would have a three year cycle record to show my doctor to help identify the problem. Can’t recommend enough.

Buggy, pricey, and no support

I ran into so many problems with this app the first day that it was virtually unusable. It was almost impossible to sign up, it crashed every few minutes, some features didn’t work at all, it was literally impossible to log in to the website, and even though they have a support site, no one responds. I’ve emailed support almost a dozen times without a response. I tried calling, but no answer and their voicemail isn’t set up, so you can’t leave a message. I can’t check on the status of my support requests, because I can’t log on to the website.

Basically, for $9.99/month, you’re paying for an app that doesn’t work and nonexistent support. Look at all the other reviews of people who’ve run into the same problems and can’t even get their money back. It’s even worse that this app targets chronically ill people who are often disabled—people who are very easy to take advantage of. The developers should be ashamed of themselves.

Oh, and just an FYI: if you want a tracking app with great support (they answer within 30 minutes—I even got a co-founder helping me) that’s cheaper by $3 and that actually works, head on over to OpenCare.

Developer Response ,

Thanks for your multiple reviews. During COVID we are a bit backlogged, we do see you emailed us multiple times in a day right before leaving this review, I hope you were able to resolve your issue. Thanks,

Can’t accurately track symptoms

Not a bad app, in concept. I loved the idea of it when I first downloaded it, but I quickly came to realize that literally EVERYTHING is behind a paywall. You can only track three symptoms before it’s nagging you to pay for the subscription, you can only have one medication reminder and every. Single. Time. That you open the app, it’ll ask you to purchase the subscription. Then when you hit no thanks, it’ll ask you again. These things are pretty annoying when I’m writhing in pain or nearly about to pass out, due to my chronic illness, and all I want to do is log my symptoms before I pass out. But then I remember that I can only log three of my numerous symptoms. As much as I love the idea of an easy app on my phone to log my symptoms, it’s cheaper to just lug around a journal. I sympathize with the need to make money, but I’m already broke enough as it is with my illness. I cannot afford a monthly or yearly subscription. I wish I could continue to use this app, but it seems that unless I can pay the subscription it’s not worth my time or app storage.

Developer Response ,

Hello, thanks for your review. We are happy that you find it useful in tracking your health. We do provide the app as a freemium to help as many people as we can. We provide most functionality for free, with advanced or more complicated regimens requiring an upgrade. The cost to provide a constantly updated app is $5/m to help manage your entire health within one app. This helps us pay staff, and other operational costs. We also provide many advantages over a physical diary such as: additional privacy, charts/correlations and logs that can be searched along with reminders and much more. We hope you consider updating your rating as it's not a true reflection of the app, rather the app not granting all access for free. Thank you.