Toyota Financial Services 4+

I love the new TFS app setup. HOWEVER!!! The app has so many glitches. They go as follows:

• I can’t press the back button when I enter into a new section of the app. For example when I click to see my transactions or statements or to look at my banking info I can’t go back to the main page. EVERY TIME I have to close the app and religiously into get to a new section. It’s VERY FRUSTRATING!!!

•I also miss the fact that it used to ask for my social before payment. Why did you remove that feature? It made me feel safe and secure that no one could access my account without personal info. Putting in ones info was a standard requirement needed to access or pay a bill in anyone’s account.

•It also paid a bill from an account I did not authorize and an account that I no longer have. When I looked into it, I notice that there was another account I no longer have as well. I have no idea how it managed to retain 2 old accounts I had removed already in the old app.

•Also, EVERY TIME I log in it asks me about a previous car I no longer have. It keeps asking me if I want to add it to my profile. There should be an option to never see that option again. It’s getting ANNOYING!

•The only good thing about this app is that it looks modernized.

Please fix these issues. Thank you.

A lot of people have complained about the app but it generally does not cause me issues. However, after updating the app yesterday I have had issues posting my payments, ensuring the transactions are processed the same day, and setting up recurring payments. My payments are always due on the first of each month and yesterday the app consistently froze, transactions were posting for the next day (not the current day) and when I tried to set up recurring payments it did not set up the payments until next month. I’ve had to cancel and attempt to re-post transactions which I’m glad I noticed today because my account says past due. I have never been late so this is slightly frustrating since the issues stem from the app. Every time I try to review my transactions it either says I have no transactions, or that I have three transactions from the first to post on the 2nd (one canceled) and then it freezes. Please update this for bugs as I was excited since I really do enjoy the new interface.

UPDATE: Now I am charged TWICE. I went from no transactions to two transactions. It makes no sense. Thank God I can afford two transactions because someone else may not be as fortunate and would have to call their bank to cancel. Please fix the payment options.

I bought a Tacoma in 2021 I had the truck for 2 years and sold it. The car was paid off the contract was fulfilled and I went on Toyota financials app and stopped all recurring payments. That was back in June, now it’s October and I get my truck payment taken out of my account. So I called TFS and they said that THE ONLY WAY TO STOP THE AUTOMATIC PAYMENTS IS THROUGH THE APP. So I downloaded TFS again and opened the app and now automatic payments have been resumed. So from now until 2027 my payment will continue to be charged. The representative said I could go into the account and delete my bank account information. I cannot, the account access is restricted because of course the truck is paid off and there is no balance or loan on it. I can’t stop the payments either, they’re scheduled but again TFS HAS NO OTHER WAY OF STOPPING PAYMENTS. Not even managers not even department heads could turn off these charges. So I had to call my bank and request a stop on all charges coming out of Toyota. So now I can’t buy another car or finance another one through TFS unless I open a separate bank account specifically for that car. Because if I use the same bank before 2027 I will still have my truck payment on top of the new car payment.