Toy Match 3D: Triple Match 4+

I absolutely love this game! So much so, that at level 3200, or so, I paid for no ads. I normally wouldn't do that, but I play this game a lot, and lately, my phone has been cutting out the sound after an ad, so I went ahead and bought no ads.

A couple days later, not saying that this is connected, but normally, when you lose a level, you have the choice to watch an ad, and you'll get an extra 15 seconds. All of a sudden, I don't get that option. and the high levels are hard. So there's no way to win without those little boosts of time.

Can you explain why I don't get that option anymore? It would break my heart to cancel this game. Please let me know.

Hi! Thank you for reaching out to us. Regarding the issue you mentioned about the game sound disappearing after watching an ad. We’re taking a close look at the problem and will fix it as soon as possible. You can reach us via "Feedback" in the game setting. Don't delete the default device information in it. This will help us to identify the issue more quickly. We are sorry to hear that the game has become too difficult for you. We are trying our best to keep Toy Match fun and challenging for everyone. Some levels are harder than others, but all levels in the game are beatable without using boosters or spending coins. If the difficulty level is preventing you from having fun, please let us know more specifics about which parts are too hard. We'd be happy to look into adjusting the difficulty or providing more support to help you progress. In addition, We understand your concern about the removal of the option to watch ads for extra rewards. This change was made to improve the overall user experience. Please accept our sincere apologies for the inconvenience. We will take your suggestion into consideration for future updates. If you have any other questions or concerns, feel free to reach out to our support team. We value your continued support! 😊

Ok I’m going to delete this game and will never support any game that you have created. I’ve spent money and don’t mind doing so but developers need to know their customers have limits. If you can’t move forward then you won’t spend! I’m way up there on levels but at some point you realize your not going to move forward any longer and spending money won’t help.. I’m almost at level 5000 and I’m going to delete. I or you won’t let me. So what you are saying is after level 4000 you aren’t going to let us move forward anymore. It come a time when you must say, we are going to die after this level. So I’m saying it has taken me 6 months and now I’m not going to pay you anymore! Thing is even if you respond I’ll never see it! Don’t bother with this game or anything they develope. Or maybe just enjoy the first few months. Ok this isn’t worth your time. You just can’t move forward. Ok your gone. I’m simply not going to pay you to lose a game but I do promise I will continue to leave bad reviews!!!!!!!

Thank you for sharing your concerns with us. We're sorry to hear about the difficulties you're experiencing, and we value your feedback. We will work on addressing the issues you've mentioned. Regarding the items bouncing problem, could you please provide more details? If the issue occurs again, please send us a screenshot or screen recording so that we can investigate and resolve the problem more effectively. You can reach us via "Feedback" in the game setting. Don't delete the default device information in it. This will help us to identify the issue more quickly. If you have any further suggestions or concerns, please feel free to reach out. We appreciate your patience and understanding, and we are committed to providing you with the best possible gaming experience. 🙏

Game in general is great and fun to play but can’t give more than 3 stars. Once you get to a certain level (above 1000), the ads are way too intrusive (about one every level you pass) and at times the ad blocks your boosters at the bottom of your screen. I don’t mind ads when it’s a free game, but at every level it’s a bit much. Also noticed the dart challenge is fixed - there is always a player that ends up with a score of 999 at the last few minutes of the challenge even though you hold 1st place by a huge gap from 2nd. The false player ends up first with the same exact score of 999 every single time and they come out of nowhere in the last few minutes so there is no way you could catch up. SMH. Why offer a challenge if you don’t want us to win?! Seriously annoying.

Hi! Thank you for reaching out to us. Sorry for the unpleasant experience you had. The team is working on the next update. We'll optimize the in-game advertisement to bring a smoother gaming experience for our players. We want to assure you that all participants in our game events are real players. There are no AI or bot players involved, and we do not engage in any deceptive practices. We understand how important it is to have a fair and enjoyable gaming experience.
The competition can be intense, especially as events come to a close. We continuously strive to ensure a level playing field for everyone. If you have any further questions or need assistance, please feel free to reach out. We appreciate your support and understanding.