Tiqets - Museums & Attractions 4+

And after trying for over an hour to get tickets to just five of the many Berlin museums without any success at all (they were booked solid for the next two weeks) I finally found this app. It is easy to use and does even more than I expected.

What a relief after struggling with the user-unfriendly websites of each museum which kept throwing me off for different reasons every time my finger slipped and I made a tiny error. I was able to make the reservation to my first museum almost immediately, for tomorrow. I did pay $25 for a ticket that would’ve only been $10 if I could have purchased it directly through the museum, but since that was impossible, I was very pleased to get what I got.

The only issue I had with the software was that when running it on my iPad, it was in a very small box on the screen and some of the words within the small box were so tiny that I had to find my reading glasses to make them out. I hope that when the developer reads this, she will fix it and then this app will truly be worthy of the five stars I am giving it.

Hello Sarasota Jim,
Thanks for your very descriptive and informative review!
We are glad that we managed to help you find availability for your visit.
Unfortunately, we do not support Ipads, therefore explaining why you had small boxes on the screen.
In this case, we would encourage you to use the application on your mobile device. If you like the comfort of the Ipad, you can as well use our Website via the web browser of your Ipad.

We hope to see you soon using Tiqets again, and share your opinion again in the reviews!

My first experience with this sub-par ticket re-seller was a poor one and I will NOT be using them ever again. I purchased “fast track” tickets for Les Bassins des Lumières for my family of five during our trip to Bordeaux. I even paid a little extra for them to be cancellable/changeable, just in case we had any unforeseen circumstances. A total of 53€. The description for the event stated that the tickets did not include the Le Petite Prince exhibit. It did not explain that Les Bassins des Lumières was running as a split exhibit (that is, one exhibit in the morning and the other in the afternoon/evening). My assumption, then, was that there were different exhibition areas (as in a museum). When we showed up at 5pm on the day of our tickets, we were turned away because from 2pm each day they were only running the Petite Prince exhibit “during the school holiday”. And since we purchased tickets through a wholesaler (Tiqets) there was “nothing they could do”. To be able to see anything that day, we would have to buy new tickets to the tune of 40€ (which was not in our budget). So, after the hour-long journey of hauling the family of five to the outskirts of Bordeaux by bus and on foot, we left the exhibit empty and 53€ poorer. Tiqets customer service basically said this: 🤷🏻‍♂️ “the policy states this so there’s nothing we can do”.

Dear Customer,

Thank you for taking the time to share your feedback with us.

We are truly sorry to hear about your experience and are genuinely concerned. We would like to investigate this matter further to understand what happened.

Please reach out to us via email at customerservice@tiqets.com. This will allow us to gain a better understanding of your situation and work towards a fair solution tailored to your circumstances.

Thank you for your patience and understanding.

Kind regards,

The Tiqets Team

Buyers beware!! I booked a ticket for 4pm on June 3 for the Stratosphere SkyJump in Las Vegas through Tiqets website. My friends and I paid for the entrance fee to go up to the top of building thinking I was all set for my jump. When I went to check in the SkyJump staff proceeded to tell me that I also had to call and register because I booked with a third party vendor and it was not officially booked. Which Tiqets website never mentioned. Staff at stratosphere said they have been telling Tiqets company to alert customers to register but they are not doing so. Luckily I was able to get an appointment for the following day because they had an opening. If they were not able to fit me in, I would have lost all my money and my opportunity to jump. Huge inconvenience for me and my friends as we have to change our plans, wasted money for entrance fees for the two days and I was charged a fee by Tiqets site for their awful service. Never again!!! Be careful!! I recommend to call Stratosphere directly to secure your tickets.

Dear customer,
We are sorry to hear that your visit wasn´t as expected.
With our e-tickets for SkyJump from the Stratosphere Tower, our customers just need to go to the check-in desk upon arrival. We've also contacted our partner and they have confirmed that a call is not mandatory.
Please, accept our apologies for the inconvenience that occurred during your visit. On the other hand, we are happy to hear that you were able to solve the issue directly with our partner.
If you have any other questions, please send us an email at customerservice@tiqets.com.
Kind regards,
Team Tiqets