TIMEX FamilyConnect‪™‬ 4+

I find this watch and App so helpful and useful. My 7yr loves it and so do I. We moved a lot. And we can’t trust people. And knowing I can keep an eye on him and it tells me when he leaves a safe zone and enters a safe zone is very helpful. I am able to message him and see how he is, I can call him. Etc. the only thing I don’t like is it dies very quickly. But the schedule and tasks are AMAZING!!

Thank you for your feedback. We are extremely glad that you are loving the watch. There will be a lot of factors as to why the battery runs out quickly. Please contact our Customer Service team at connected.products@timex.com so that we can collect more information and troubleshoot if needed.

I have three kids and bought each of them a watch and use the app to manage each one. Unfortunately the account with Timex seems to reset whenever the app updates, and I have to set up each watch again— which is NOT a simple or fast procedure. Can please update app login with FaceID, etc and fix the saved set up issue described. Also , the watches themselves are inconsistent. I had one replaced after 1 fall, and a second one has now stopped receiving calls or initiating calls and texts are very slow and often don’t send or receive at all. Normally I don’t rank time to write reviews, but contacting T-MOBILE support for this likely becomes a long explanation that they will not bd able to solve or blame on TIMEX.

Thank you for your feedback, and we're sorry for any inconvenience caused. We would like to know more about your concern so we can help you better. Please contact us directly at connected.products@timex.com for assistance with account management and product support. We will also take note of your input for future product releases.

The app has been working well. It took some getting used to when the alert notices wouldn’t go away immediately. Learned we had to check the alerts, back out of it, and then go back in to the alerts. Otherwise the red alert doesn’t disappear.

The 1-star rating is from the construction. The construction is not suitable for a child that does anything other than play video games inside. Two of the bands used to hold down the end of watchband broke the first month. The other followed after a couple more months. The clasp for the band broke today after 10 months. There is no place to order a new band. T-mobile sends you to Timex. Timex sends you to T-mobile. If your going to sell a wearable product...provide a way to replace parts!

Hello Jazzrebel, Please contact our Customer Service team at connected.products@timex.com or call us at 800-448-4639 so we can better assist you with your concern.