TIKTING 4+

Supercharge your organizational workflow with the help desk and change management system. Focused on speed and reliability. Designed for the corporations.

:::Synopsis:::

Thousands of interdepartmental emails are sent and received which encloses multiple task assignments and change requests. These task assignment often goes unnoticed and remains untraceable which undermines priority tasks. The most common and frequent problems in this scenario are as follows.

• Team is communicating through irrelevant chain emails.
• Less important tasks are replacing priority tasks.
• Delayed response creating unproductive, blaming environment.
• Assigned tasks are untraceable.
• Work logs are dubious.
• Change documentation is either not present or challenging to trace.


TIKTING systematically produces an organized workflow of handling all the tasks and change requests within an organization and helps to plan necessary actions to save the operational costs.

The main objective is to create documented evidence for all the events within an organization, know the shortcomings and take necessary action to evolve the organization’s operations.

Its methodology is to create support tickets and define the resolution timeframe based on a customizable sensitivity criteria. Most notable features are as follows:

Ticket Creation, Assignment and Organization
• Automate the ticket creation and use AI to assign it to the next available person.
• Organize the tickets in categories, sub-categories, assign tags to search and filter anytime easily.

Define Rules
• Create and customize rules to determine the deadlines to resolve different types of requests.
• Multiple priorities, levels and parameters to create multiple SLA (Service level agreement).

Five Stage Change Management
• Strategize the project before taking any action to reduce the risks and contingency planning.
• Determines rollout or backout plans at a given stage for senior management to exercise ultimate control over approvals and rejections based on event-driven information process workflow.
•Automate common approvals for efficiency.

Detailed Reporting
• Enhanced and interactive Reporting provides individual level user work-logs and activity reporting.
• Evaluate the team response, efficiency and performance within a few clicks.
• Enhanced and interactive Reporting provides individual user worklogs and activity reporting.

Trackable Actions
• Start of an incident to every step taken to resolution, all the details are recorded to avoid blaming the environment which ensures a smooth and healthy working place.
• The only workable solution is to provide a clean, intuitive and uncluttered human understandable design that is suitable for every action detail.

Worklog and Time Tracking
• Easy and automatic time tracking and work logging keeps safe from any unwarranted scrutiny.
• Work logs can be easily filtered by an individual user or time spent on a combined task.

Flexibility and Rich in Features
• Create local users or authenticates from Microsoft Active Directory / Azure Active Directory.
• Sync users, create groups, departments and sites to match any sized organization’s hierarchy.
• Priorities, Levels, Service Level Agreements, Workflows, TIKTING provides unlimited flexibility.
• Complete control over customizing the roles for any technician.

Knowledgebase & Chat
• Multiple knowledge base as per multiple department requirements.
• Advanced Q & A program helps to determine the best possible solution through a voting system within a team.
• The team members can quickly chat and can share valuable knowledge to accomplish common tasks.

Customizable Working Hours
• Define working days, hours and also allows to mark custom holidays to effectively calculate the SLA.

Local, Cloud Deployment
• Make use of your local infrastructure, deploy it on a public cloud or get an instance on our cloud. TIKTING provides flexible options for data retention as per the ITIL v4 compliance.

TIKTING provides scheduled archiving and provision to take Automatic backups as per the ITIL requirements.

Visit https://www.itdevtech.com/products/tikting