Think Bank - Think Online 4+

I moved across the country and still use this bank. Awesome customer service, the app is great. The only thing missing is a virtual wallet/“pod” feature where you can make separate “accounts” or sections within an account (without having to come to a branch and create a new account) to allocate for saving for a certain item, emergency fund, car saving fund, etc.

I mostly use the app for moving money (pay bills, transfer between accounts, deposit checks) - seems like the typical use cases. Every time you navigate away from the app and come back (even for a second) you have to sign back in. And every time you sign back in, the app painfully slowly refreshes everything. It would be fine if it signed me off after some configurable time, but immediately?? This becomes very difficult to use when paying bills because I switch between this app and email & other financial apps then come back to put in the information from the other sources. By the time this app goes through its paces when I come back to it, I’ve just about forgotten the details of what I had to navigate away for. Frustrating! I can use the browser and avoid this, but I really prefer an app - just not like this. Oh, and of course, there is no place in the app for feedback , so hopefully they’ll see it here.

It’s still new and trying to get used to it. Lots of lost functionality with the new app. I could add notes to a transfer during the transfer in the old app and the notes would post to both accounts. Now I have to wait 1-3 days for the transaction to finalize before I can add notes and now have to go to both accounts to add the note because it isn’t a bi-directional update. The dashboard on the previous app opened with all accounts, now I have to either swipe to find the account or make another click to see them all - before there were no extra clicks!

I do like that the credit accounts show on the dashboard and accounts lists rather than the extra clicks. It does look nice, just needs some extra help!