The Palmetto App 4+

Beyond happy

Extremely happy with our system.

Horrible service

The worst thing that I’ve done was to get solar. Salesman scammed me, Palmetto returned half the money back. Salesman sold it to me showing a different price. Need service done and have sent numerous emails and texts. I’ll I get is a return email stating a ticket has been generated. I’ve ask them to call me, still waiting, I want this system checked, no response. I can produce old electric bills and compare to newer ones and I don’t I am not realizing any difference. Paid 45k for this system and between paying the loan on it and bills being astronomically high ( not talking about the current rates either, those are gonna blow me out of the water) I do not feel any savings. Biggest regret ever, paying more than before when I should be saving. Every other person I know boasts about having zero or close to zero electricity bills, I get laughed at. Mine before this increase (winter and summer) were $500 to over $700 a month. I do not live in a mansion either. This is crazy! Palmetto wants to ignore me they are gonna hear me now starting with this review

Developer Response ,

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Can you please email us at help@palmetto.com so we can follow up?

Misleading

It costs a LOT to install the solar but Palmetto advised we’d be earning credits on our electric bill so we’d make out in the long run. Just the opposite especially when there’s a clause in the contract for Duke Energy which lets them that ALL the kWs left in your account at the end of May each year from your June bill.

This year my husband was sick and to get the help I needed we left our house in January, to go live at my daughters so I’d have help caring for him. He passed away and I wasn’t able to return home till July, 2022. I didn’t worry about my electric bill as I paid a minimum amount and with no use I figured I’d have a LARGE credit when I returned home. I didn’t!

Now looking back at my bills I noticed in April 2022 I had 1348 kWh, May 2022 another 995 kWs for a total of 2343 kWs credits, the June bill another 819 kWs for a total of 3162 kWs. But on the bill it shows “Reset”

Duke took all my credits back! I called them today and asked why. I was told “The guide lines for North Carolina takes All credit back on May 31st each year, and the company that installed my solar should have made sure I knew this.”

Palmetto didn’t make sure I knew this, they were to busy making their sales pitch to inform me of any set backs.

I’m on a fixed income and I feel like I was used by Palmetto and now Duke Energy twisted the knife.