Text In Church 12+

TIC keeps people connected

I love TIC. We use it not only for guest follow up, but also frequent communication and relationship building for our attendees. We are a church of 125, on a good day. Most people are on our weekly list and we have quite a few guests come through each month and sign up. Ways we use this include: checking in on people (Hey Joe, how are you?), sending out the service information (Zoom links, parking lot dial in number), targeted announcements (women events, men’s bible study), guest follow up (join our FB page, how can I connect you to others), community events (VBS), and for community outreach (currently, we are housing the produce boxes for a farm and help them ensure delivery to their clients).

The templates were hugely helpful and over time we have tweaked them to better fit our guest needs.

The main thing is that people reach out to us and get answers. We have fewer people slipping through the cracks. We have groups set up and can target specific people. We have people asking to be on the list and letting us know if they didn’t get a text they expected. We use this to show the love and grace of Jesus and help everyone feel more connected to the church and each other.

—Elisabeth Jacobson
Bethel Evangelical Covenant Church

Love text in church but struggle with the app

Text in Church has been great for us. Love the automation and it’s the connect cards and smart connect cards all the time. On the desktop, it’s great! On the phone… not as much.

The biggest issue is that when I click on a notification to reply to a text, the app starts to open and then crashes before I get to the text I am trying to respond to. This is not an isolated incident, but an ongoing problem basically every time I click a notification.

There are other ease of use things that I would love to see improved… the ability to copy paste contact info from the app into a phone or text message when I am trying to quickly send info to another team member or the ability to quickly see what step of a follow up workflow someone is on. But the biggest issue for me is the crashing. I hate having to open the app twice to reply to a text, with the second time having me click through to the conversation instead of going right there. If this was fixed it would be 5 star.

Latest Update is Disappointing

The platform of Text In Church is great. But the latest update of the mobile app is very disappointing and frustrating. One of our staff members cannot get back into the platform since the “two factor authentication” process because the confirmation texts never arrive at his phone. So it’s completely useless for him (our lead pastor). The update also took away some of the basic messaging features, like a swipe to archive messages or mark as unread, making it less intuitive for the user. The character count is also tighter in the mobile app than the web browser. Which means to get the most use out of the platform, I now have to be at my desktop… to text… not on my phone. Something in the interface now between the app and my phone (iPhone) will not clear the notifications from the app’s icon. It takes refreshing the app about 4 times before the notification will update properly on the screen of the phone. Again, the principle of the platform and what it provides is good. The update though has been rough.

Developer Response ,

Hey there,

Oh gosh! I'm terribly sorry to hear that you and your lead pastor have been having trouble with the latest update for our mobile app, thank you for letting us know!

We'd love to help make sure your lead pastor can receive the two-factor authentication code so he can sign in, could he send us an email at support@textinchurch.com?

Our support team will be more than happy to help get to the bottom of why he's not receiving those texts!

Thank you for letting us know that having the option to swipe to mark messages as read/unread and archive was something that felt more intuitive! We'll pass this along to our development team so they can look into adjusting this in a future update!

The character count on the mobile app and the desktop software are the same, the total amount of standard characters that can be sent via text on either device is 459. If non-standard characters are being used, the allotment will be reduced.

We're also sorry to hear you've been having trouble clearing notifications! We'd love to help get to the bottom of the trouble you've been having with the mobile app, could you send us an email at support@textinchurch.com? We're here to help!

Looking forward to hearing from you!
Text In Church Support Team :)