Tennessean: News & eNewspaper 12+

My Touchstone

I guess you can call me old fashioned but I still look forward to my Tennessean in both hard copy and online. When there is a big story breaking, the Tennessean online is the first copy I look for. You can bet I will follow it the rest of the day. Then the next morning I still want my morning paper at my door so I can start my day with the latest news. The Tennessean has some real professionals starting with David Plazas. I always enjoy reading articles by Dave Boucher, Getahn Ward, Ms Cheap, and others.

Bad Graphics, Poor UI, Many Bugs and Way Too Many Adds

Moved here recently from Dallas and used their app for almost a decade. I understand what a good-reading experience should be like. This app is frustrating. As soon as my subscription expires I will stop using it. 1- Web 1.0 user interface (buttons verses swiping through). Scanned-in articles… tragically old experience. Oh, looks nothing like the screenshots posted in the App-store! 2- Grainy images that are obviously scanned in at low DPI, and can’t be enhanced. 3- So many bugs, you can’t get through a single edition without it hanging. Sometimes displaying a blank screen. Other times, stupid buttons don’t work leaving you stuck on a page. I actually called support (was sent a reset password email as their solution). 4- Adds. One would think if you paid for something there would be less adds. No, there are pop-up and in-article adds in addition to the newspaper adds.

This app is not dependable

I love reading The Tennessean but the app is extremely undependable. It is sensitive to touch often defaulting from regular screen to full screen to the front page. For some reason, the screen looks and reads easier on my husbands iPad which is one year newer. If I leave the e newspaper and return, it often leaves the page I was reading and returns to front page. Deleting the app and reloading sometimes helps as does rebooting my iPad. Overall I find it often frustrating to smoothly read and move through the paper.

Developer Response ,

Hello,

We apologize that you have encountered an issue and assure you that we want to resolve as quickly as possible. For the fastest and most effective support, please visit us at www.myusatodaynetwork.com, select your state and then your specific publication. Our technical support team is available ready and eager to assist via your preferred service channel.

Please note, if you subscribed through the Apple App Store you can manage your subscription on your mobile device or by contacting the originating service provider for assistance.

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