Taxfyle: Taxes Done For You 4+

Good service, but the app isn’t that awesome.

I’m using their service for the 3rd year in a row. The service is great in my opinion. No issue that I’ve experienced. I’m rating the app with only 3 stars is because I’m unimpressed with their design of chat line with the CPA. Looks too small. I’d remove the birder around it so all messages will be full width. Make it look more like iMessages would be great. No push notification when I get response? Only get via email. How silly. Add push notifications. Plus the ability to reply at locked screen. Require Touch or Face ID if necessary. Everything else seems good. It’s just the chat line that’s disappointing.

Developer Response ,

Thanks for using Taxfyle 2 years in a row and thank you for the great feedback! Good news! We now have a web app and our latest update has resolved these issues for the limited segment of individuals experiencing them. We hope you can give us another try and check out these new features for yourself! Reach out to us, as we would love to get some more of your input, and hopefully welcome you back for a 3rd year :)

Do NOT Use This Service

This app seemed like a convenient way to do taxes for someone with a busy schedule who doesn’t have a lot of time to visit a live CPA. I was quickly charged $15 and matched up with a “CPA” and prompted to upload my tax documents. Without even asking any questions (like CPAs are trained to do), this person pencil whipped my tax documents. He failed to put me as head of household and didn’t even ask if I had any dependants. I had to prompt him to do this by asking questions. Suddenly, his response times became really long. Being frustrated, I got my own CPA that wasn’t 4500 miles away and did my taxes quickly and correctly. I messaged Taxfyle support about this, and as an apology, they offered me 50% off to make up for the bad experience. So a total of $75 for essentially pencil whipping my tax form based off my W2, which I could have done at home. I was unhappy with this, so they then decided to charge me $110 to close my file with them. Had they had a qualified CPA that was willing to put in more than 2 minutes of work to get the correct refund, I would have been fine paying. Basically, the guy copied my W2 into a form, included some incorrect information, and then became unresponsive, and charged me $110 for it, and now I have to send screenshots to my bank so they can reverse the charge.

Do Not Use

So I used Taxfyle for several years, and I thought they were OK. Mostly just for convenience. Then last year when I tried to do my taxes with them the senior CPA that was assigned to my file she didn’t seem to know that California was not required to file a return until October. She proceeded to argue with me. That was my first red flag. Second red flag was that she didn’t put in any deductions that I should’ve gotten and we owed over $15,000 in federal taxes when I did it on TurboTax, we had a refund of $15,000 that is a $30,000 tax bill difference. So I brought it up to her Superior and they went ahead and looked at my taxes and said oh we understand you are correct however, you still have to pay since she did your taxes even though you’re not using her to file them they wanted over $1000 even though she did my taxes incorrectly. Now they closed my file and I cannot access any of my previous years with them. This is outrageous plus had I not hired a professional at Turbotaz I never would’ve known that the CPA totally screwed me. I do not recommend them.