Tawuniya | التعاوني‪ة‬ 4+

6.4 finally a good one

Many software updates but 6.4 wins
Show all info hope no glitches on it

Developer Response ,

Dear Customer,
Thank you for your feedback and trust. We hope that you will always be satisfied with our services.

Tawuniya Team!

Intentionally unclear

Dealing with this app is one of the most frustrating things I have to do. Nothing is clearly explained. I raised maybe half a dozen reimbursement requests for the same treatment and every time would get a rejection saying “please attach proof of payment” which was attached every single time. When I called them for clarity, the representative explained that the receipt needed to be stamped by the doctor. Couldn’t that have been written in any of the rejections! It was like a bot response every time.

Then when I tried uploading another reimbursement request, I got the message to upload medical documents (nothing was missing). None of the links would open (surprise) and when looking through the app, there wasn’t anywhere I could upload documents. So I call again and it turns out I need to submit another request and include the “missing” documents. The message could have stated that I need to upload a new request specifying the missing documents. Again, none were missing. It’s like they have the comprehension and communication skills of a middle schooler. Why can’t any of their communications be clear and say what they mean? I know insurance companies are not known to be honest, but this is one of the worst companies I’ve ever dealt with in terms of customer experience / user friendliness. I can’t wait to change companies

Terrible Insurance; Terrible App

The app is impossible. It’s basically an advertisement and it’s extremely difficult to actually address your claims and/or requests. If you want to speak to an employee, you’ll need to go through half a dozen steps, which take at least 15 minutes.

Nearly every claim is refused, and you have to go through several rounds in order to get it approved. If you have a request for approval while you are at the hospital, go home, because approval will NOT be coming anytime soon, so don’t waste your time. If they disapprove your claim “there is no procedure” for them to seek approval themselves and explain to the doctor what they need, you have to talk to the doctor for them. In short, this insurance is part of Saudi Arabia’s past—if you want the future, go elsewhere.

Developer Response ,

Shylock78 Dear valued customer 🤝, Thank you for sharing your valuable feedback with us 🌟. We take your insights seriously and are actively considering them for our future updates and releases. Warm regards 💙,