Taobao 17+

The most recent update has completely screwed up the image search feature on this app. I’ve been using the taobao website for several years now, and only just tried out the app earlier this year. I was very pleasantly surprised by how much smoother it runs compared to the browser site. For a person whose only language is English, and with lots of help from a translation app, I myself find this app very easy to navigate and it is in fact one of my favorite apps/websites to shop on. I’ve had no problems with this app until the most recent updates, and I have to say that it’s both disappointing and frustrating. The image search feature on here was one of the best I’ve ever used as well as being the most helpful tool for me, especially due to the language barrier. I have, on countless occasions, been able to find the exact items I was looking for, just from the reverse image search all on it’s own because of the notice to detail. Unfortunately, with the recent update, the reverse image search has been reduced to a very diluted version of its previous superior quality. I really hope that this will be addressed and corrected soon.

After I have bought an item, I kept getting new suggestion for the same type of items. Some items I only need one for a long time, if you are showing me better ones will only make me feel regret of what I bought or just wasting my time and your resource as a unintelligent APP. Don’t think that you have made a great platform and services will automatically high rating of the APP. Keep up the good work and create the APP up to what you should of be, be the real top platform of China and do some real user friend creation.

I had to contact support over sixteen times to get my issue resolved. It was extremely frustrating such an issue of a “wrong phone number” caused me so much stress. I put in my US phone number instead of my Hong Kong number. Apparently, that causes the shipment to fail. Why does it even provide that option if it doesn’t work!? It took talking to 13 people to finally tell me that my package wouldn’t be able to be delivered to the pickup locker because of an incorrect phone number and I had to pick another destination. I was contacted by over five “specialists” that did nothing. The lack of communication was appalling, I was ghosted and left in the dark on multiple occasions. Customer support is friendly but useless. I still have two other packages to resolve this issue with and I am not looking forward to it. This experience has soured my overview of Taobao and I will never purchase another product from Taobao again. It never told me I couldn’t use a US phone number but that was the cause of my package not being delivered.

So much stress from getting ghosted. My package eventually arrived to my friends place after I had left Hong Kong. It arrived but support is absolutely useless.