tado‪°‬ 4+

Secure. Reliable. Perfect.

We wanted a solution for managing our home radiators - and - wanted something where our data was going to be secure. All other solutions on the market are selling/using your data for something other than the core service ( eg Google’s Nest).

Tado is exceeds them all. Not only is the interface totally slick and the components reliable, but it’s a German company that is governed by German data protection laws (the strictest in the world) - which means all they are doing is building and delivering the best possible product. No sketchy data collection here.

We love Tado and highly recommend it!

Works well, most of the time.

Scheduling function works perfectly.

Home/away mode. Away mode works fine. Home mode hit and miss. Sometime it doesn't register I am home and doesn't start home mode automatically, but only after launching app which was in background. Otherwise it will start home mode only after I have walk through the door which is also when I connect to my home wifi and tado knows I am home positively. Seldom I will come home with the Aircon temp already set nicely. For the above I have set my home geo fence to the smallest radius which they did warned will not be reliable. I have increased the radius and will update back here again.

Could give better control over the function that automatically turns off the Aircon when a set temperature is hit. Currently I can only set a single range +/- same temp ie 2deg lower it will cut off, 2 deg warmer it will turn back on. Unable to control individual colder or warmer timer preference too for this case it's same.

Charging for a product support app?

Subscription apps are unacceptable, particularly in the case of hardware support apps that switch to subscription pricing after a substantial hardware investment was made.

Obviously the developer had a change of heart to switch from subscription pricing to one-time upgrade fee (at least for legacy customers, don’t know how it is for new customers)

That makes a huge difference. Updating my rating from one to four stars correspondingly.
I’m glad this was changed!

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Original Review
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The whole point of buying their devices was maximal energy savings, of which the software is an integral part.

That now, after people have spent lots of money to buy into their system, they start to charge monthly fees to use something we already bought, is outrageous.

Imagine this sets an example: you convert your home to hue lighting, then Philips starts to charge a subscription fee for the app.
Apple sells you an iPhone, then starts charging a monthly fee for using iOS.
You buy a sofa, a year later the carpenter stops by and installs a meter that charges you a cent each time you sit down.

If you add some serious functionality, charge for the upgrade, letting me choose if I need the features or not. But stop beings leeches who think they deserve an income stream for perpetuity for work done and paid to employees one time only.

Developer Response ,

The new app will soon be available for all existing customers at a one-time fee of 19.99. You do not need to pay for a subscription. You can find more information on our blog post: https://www.tado.com/t/en/updated-why-we-created-new-v3plus-products/