SYNCHRO Notes 4+

Project switched to Note Vault from ProCore a year into a five year project. It worked ok up until the Merger with Bentley, and has been a joke ever since. App routinely freezes up and you loose what progress you’ve documented, and slower than paint drying when it does work. Recently it loads for about five minutes, then freezes over and over again. Not sure what happened during the change over, but someone should be out of a job.

We have used the prior application, Note Vault, for 4 years without any of the headaches or issues that Synchro Note has. Since the integration reports will not load, information and pictures are being lost, commonly used characters are not allowed, reports are not being exported in a timely manner and the overall performance of the application and support team are subpar. I would not recommend this application to anyone.

This is the most pathetic program in existence. It crashes. It stalls. It does anything other than work correctly. Super frustrating! And they just don’t care to fix any part of it. Customer service is a JOKE. Tech support is an even bigger JOKE. Unless you absolutely must use this program, I HIGHLY recommend anything else. Handwriting the daily report would be easier than this program.