Sundance Now: Series & Films 12+

When casting to a device (TV) the option to go into the casting options for the episode disappears. When you try to get back to the screen controlling forward, backwards, and CC options, the only was is to click play on the episode and the episode starts over from the beginning. You then need to go back to where you were in the episode. Never starts from where you were watching. Which can be a bummer if you were only trying to go back 10seconds. Even if you pause and come back later to watch the episode starts from the beginning. Also if you are trying to watch the next episode you have to manually go in and select the play option for the next episode to start instead of automatically loading the next one. It’s nothing major but something to look into making a little better! :)

I subscribed to this app for a specific television show. I would say for the first 6-8 months, the app worked fine. I hadn’t watched any programs on the app for a while and when I tried to watch a new show on the app, a pop up came on that asked me to start a free trial. I contacted the company about this through their support email. For 2 months, I received nothing but automated email messages saying that they received my “ticket”. I was still being charged the monthly subscription for an app that DID NOT WORK. Finally, after many automated emails, I received another email that said my subscription had been canceled but if I wanted to continue using the app, they would give me a free month. I decided to just let the app stay cancelled because of the terrible customer service I had received. And NOW my Apple account has been charged AGAIN for this app that was cancelled! I cannot seem to contact anyone from this company in any way except automated email. I am VERY unhappy! This company has terrible customer service and they are not reliable! After telling me my subscription was cancelled, they are still charging me for the app and it does NOT work! I want to talk with a person via a phone call but there is NO way that I have found that that is possible!

I’m sorry I even got the trial. Had I known how frustrating trying to get Sundance Now on any TV app would be, I never would have gotten into any of the shows I started during the trial. I wouldn’t have even done the trial. I’m having serious regrets for spending money on this app that I can only watch on my phone or if my computer is hooked up to my tv. Can you watch through Prime? Kind of. Not all Sundance Now content is available when you’re watching it on Prime and it’s not the Sundance Now home screen when you go in that way. It’s supposedly available on google play app on your TV. I couldn’t find Sundance Now on there. I have an iPhone. iPhones don’t cast to TVs. Plus it’s inconvenient to have to cast or watch on your phone for any prolonged period of time. And I can hook my computer up to my TV, but that means I can’t be on my computer if I want to watch anything on Sundance Now. Again, super inconvenient. I have no idea why there isn’t a direct Sundance Now app on smart TVs. I do know I will definitely not be renewing unless that changes.

They have great content, but so do a ton of other apps that are much easier to stream on your TV without having to access it through your phone, computer, or middle man app.