Suncoast SunMobile 4+

I’m having an issue with the app . Everytime I go to login it says unexpected network error . The only way I’m able to log back in through the app is by deleting the app and redox loading it and then I am only able to log in to the app once . I’ve never had issues with this app on any of my other phones but this has been an issue since I have gotten this phone . Other than that the app is great . I usually just check my account through the browser . Which is just not as quick but still gets the job done . As far as banking with suncoast I do like it now that I am able to deposit cash through the atm without a live teller . It was about a year of banking with them before I was able to do that and being a server and making most of my money on the weekends it was an issue and I mostly banked with cash app for that period of time .

Thank you for your review and your feedback! We're sorry to hear that you're having a hard time logging into the app. If the problem persists, please reach out to a member of our Digital Banking Team at 1.800.999.5887 extension 88600 M - F, 8:30 am to 5:30 pm, so we can solve this together. Thank you for being OUR member!

Suncoast credit union’s app and website do not make my banking experience with them easy. One major inconvenience in their digital banking system is the inability to set up auto payments between two suncoast accounts. I also cannot can set up auto transfers from an external account to my auto loan account. For example, I have a suncoast checking and an auto loan account, but I am unable to set up auto transfers from my checking to my auto account. I don’t primarily bank with Suncoast, I only use suncoast for my auto loan - thus it would be convenient for me to set up automated transfers to ensure that my auto loan payment are made in time. Instead I have to remember to manually transfer funds from one account to another. This is a basic feature, and I’m surprised that suncoast credit Union does not have the functionality built into their online banking platforms (both app and web).

Other than that major inconvenience in my use case, the UI isn’t terrible and relatively easy to navigate - which is why suncoast earned two stars instead of one. :/

We apologize for the difficulties you are encountering when transferring funds between an outside financial institution and your loan account with Suncoast. We would love to discuss this with you further, please reach out to a member of our Digital Banking Team at 1.800.999.5887 extension 88600 M - F, 8:30 am to 5:30 pm. There are different features available to you that can help facilitate your process. Thank you and we look forward to speaking with you soon.

Suncoast makes my life less hectic. I personally rate Suncoast Credit Union a 5 out of 5 in every category. The Customer Service can’t be matched. The ease of using Sun mobile is phenomenal. The Fraud prevention is outstanding. It gives me a peace of mind to know that someone is watching to make sure I made the purchases that show up. This feature alone is above and beyond. As soon a charge shows up that appears suspicious you get a text and call to verify the charge(s). The hours are Fantastic, I can bank with a live person via video until 8:00pm. I would definitely recommend Suncoast Credit Union to anyone and everyone because they are simply the Best. Yes I am partial, I have been a very satisfied member for approximately 25 years. I have tried others but I always close out the accounts because there service comes no where close to Suncoast Credit Union.

WOW! If we could classify anything as 'dropping the mic', I think you just did that with your wonderful review. It is an honor to call you a member of the Suncoast Family. If you ever see something we should do better, please let us know. Thank you again for all of your kind words, loyalty and for being OUR member. Here is to another 25 years!