SumTotal Mobile 4+

Embarrassing

It would probably be a good idea to REMOVE this app and link to any APP on your website—because it does not work. And if it does, the developer should learn how to provide a way to use app because it does not work with either method 1) email 2) link to web url.

App developer reached out to attempt to customer service review left behind, and here is my response to you: You don’t need a reviewer to specially email you. You need to simply read the review left behind.

Simply identify what contracts you hold, which can’t possibly be many since the system does not run well on the app. Then paste in the website you claim goes with company to see if it works with app. Then use email test account with company to see if it works. This is not rocket science. Testing and retesting app. *don’t just reply to reviewer and ask for special email, do the work. Ensure your app works; otherwise, pull it off—it’s embarrassing to have that many bad reviews. It’s obvious no one is checking the app and making improvements, as it still runs the same as when I attempted to use it last year—it does not work by pasting in website or with email method.

Developer Response ,

We are sorry for the issues you have encountered accessing your corporate environment via the SumTotal Mobile app. Could you please share your contact details and company name with us at ST-MobileSupport@sumtotalsystems.com so that we can get in touch with you and assist with the issue.

There are other levels to accessing the app besides entering an email address or the site URL. Is your company site setup for mobile access? Is the user a mobile enabled user? Without knowing who 'red panda teacher 2001' is and what company they work for, we are unable to determine which of these factors may be stopping you from accessing your corporate site.

This is why we ask for your contact details and company name so that we can work with you and your company to resolve the issue. We would truly like to help you resolve this issue but cannot do so without your cooperation.

Useless “0” star, but “10” star for not requiring me to learn anything. Avg -5

Every time I get a training via email and am stupid enough to try and use my cell phone to access it all I get is a endless circular game of download the app request then the app opens and then I open the app which sends me to the same damnable page to download the app. When I enter my email it goes “Whatchu talkin about Willis” your email isn’t registered. Well then how can I do this, crap training nonetheless, from my laptop? App is trash and should be deleted. My solution is to open my company link on my cell phone, then in my web browsers options I select “request desktop site” and just do it from the desktop version…and somehow, my email works just fine this route. I open my required courses, a second window opens in which an error screen appears and no course can be seen. I close this window, open the previous window and it asks if I completed the course in which I obviously select “yes” for wasting my time and the course is off my to do list. I didn’t learn a thing but I’m compliant nonetheless. Thank you SumTotal, easiest courses I ever took. For that I’ll give you 5 stars.

Developer Response ,

We are sorry for the issues you have encountered in accessing your corporate learning environment via the SumTotal Mobile app. Could you please share your contact details and company name with us at ST-MobileSupport@sumtotalsystems.com so that we can get in touch with you and assist with the issue.

Among the worst

This probably the worst app I have ever had to use. I can’t believe that SHRM utilizes this platform to deliver online learning. The app will close / logoff unexpectedly without notice and without saving the user’s place in the learning module. It doesn’t utilize biometric authentication on mobile. that’s a no-brainer for most other apps that require login! and i continue to have to keep logging back in over and over again as the “remember me” function on the app login screen doesn’t seem to work. the system was also offline and inaccessible for several days earlier this month. If there was an option to give zero stars, I would have given zero instead of 1. Sad!!